Veronica LeBlanc
Brooklyn,CT
Summary
Proven leader in retail and hospitality, adept at fostering customer loyalty and exceeding sales targets. Skilled in sales team leadership and cash handling, with a strong work ethic and exceptional customer service abilities. Achieved significant performance improvements through effective training and team motivation.
Overview
4
4
years of professional experience
Work History
Retail Sales Lead
Francesca's Boutique
Mashantucket, CT
07.2024 - Current
- Established rapport with customers, fostering a welcoming environment that encouraged repeat business.
- Evaluated employee performance regularly, providing recognition for achievements and coaching for areas of improvement.
- Utilized point-of-sale systems effectively for efficient transaction processing; trained new hires on proper usage ensuring quick adaptation.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales strategies.
- Resolved customer complaints professionally, working to find satisfactory solutions that protected both client interests and company policies.
- Maintained store cleanliness and organization, ensuring a pleasant shopping experience for all customers.
Server/Bartender
Hanks Restaurant
Brooklyn, CT
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Buffalo Wild Wings
Manchester, CT
06.2022 - 08.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dietary Aide
Vanderman Place
Willimantic, CT
03.2021 - 04.2022
- Established rapport with customers, fostering a welcoming environment that encouraged repeat business.
- Evaluated employee performance regularly, providing recognition for achievements and coaching for areas of improvement.
- Utilized point-of-sale systems effectively for efficient transaction processing; trained new hires on proper usage ensuring quick adaptation.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales strategies.
- Resolved customer complaints professionally, working to find satisfactory solutions that protected both client interests and company policies.
- Maintained store cleanliness and organization, ensuring a pleasant shopping experience for all customers.
Education
Edwin O Smith High School
Mansfield Center, CT06.2021
Skills
- Sales target achievement
- Driven Work Ethic
- Customer Service
- Sales Team Leadership
- Cash Handling
Timeline
Retail Sales Lead
Francesca's Boutique
07.2024 - Current
Server/Bartender
Hanks Restaurant
08.2022 - Current
Server
Buffalo Wild Wings
06.2022 - 08.2022
Dietary Aide
Vanderman Place
03.2021 - 04.2022
Edwin O Smith High School