Veronica Lopez
Santa Ana,CA
Summary
Dedicated healthcare representative, with expertise in biology and administrative work to aid in healthcare or laboratory management. Motivated individual with experience in customer service and patient care. Skilled in building customer relationships and understanding customer needs. Seeking to use skills to aid effectively with a team and/or within an individual-based environment.
Overview
9
9
years of professional experience
Work History
Referral Lab Representative
UCI Medical Center
01.2022 - Current
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed, maintained and utilized diverse client base.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Supported laboratory staff with advanced troubleshooting, resolving complex problems and helping with special projects with the use of EHR (EPIC) and LIS (Sunquest) systems.
- Scanned documents and saved in database to keep records of essential organizational information.
- Audited test reports, tracking data entry and processing errors.
- Executed billing tasks and recorded information in company databases.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Developed and implemented improved filing systems and spreadsheets for enhanced order and accuracy to aid in patient needs.
COVID-19 Specimen Processor/Supply Technician
UCI Medical Center
08.2020 - 11.2021
- Oversaw/delivered any needed laboratory material for COVID-19 testing throughout the lab/hospital.
- Aided in COVID-19 specimen racking, aliquoting, and processing.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Monitored and documented safety standards to verify compliance.
- Recorded and analyzed data to produce reports of results.
- Forecasted requirements and set reorder points to maintain optimal levels.
- Coached, managed, tasked and assessed employees on the hospital's various viral transport media available & how to properly use.
- Analyzed inventory to determine serviceable, unserviceable and salvageable materials and compared items against back stock records to distribute to designated locations.
- Responsible for storing and disposing of various hazardous COVID-19 samples.
- Used employer-provided Personal Protective Equipment to reduce risk of getting or spreading COVID-19 to others.
- Developed detailed SOP for proper COVID-19 supply use and management.
Laboratory Assistant
Coastline Lab Management
07.2020 - 08.2020
- Performed biological COVID-19 specimen labeling, handling preservation, processing, transportation and storage of specimens.
- Assisting in preventive maintenance, troubleshooting, preparation and storage of reagents and culture media.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Compiled and maintained paper and electronic records to meet regulatory guidelines and departmental quality assurance requirements.
- Processed COVID-19 specimens promptly to meet turnaround time.
UCI Medical Center Ambassador
UCI Medical Center
01.2017 - 08.2020
- Assisted patients, visitors and medical staff concerning their visit, through use of an EHR (EPIC) system.
- Provided administrative support by filing documents, coordinating charts and answering phones.
- Complied with HIPAA standards to confidentially maintain patient medical information.
QA Front Office Administrative Assistant
DiaSorin Molecular LLC
04.2020 - 07.2020
- Formatted and word-processed documents submitted to Document Control.
- Maintained & archived files, and storage logs for Quality Records.
- Responsible for the support in all departments for regulatory inspection readiness and retrieval of documents during inspections.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Recuperative Care Volunteer
AccessOC
01.2017 - 12.2018
- Assisted with meeting coordination, data entry, calendaring & processing a high-volume of incoming calls (from patients & hospitals) as well as email requests, in a timely manner.
- Served as interpreter for patients and physicians during pre-op and post-op
- Managed caseload to satisfy multiple patients with diverse needs.
- Provided patient and family education on available resources and self-care strategies.
- Collaborated with healthcare providers to drive continuity of care & surgeries for underprivileged communities.
Residence Life Assistant
University of Evansville
01.2015 - 11.2015
- Assisted students with inquiries or paperwork regarding their residential life on campus.
- Responded to student inquiries and concerns, offering support and guidance.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Bachelor of Science - Biology
University of California, Riverside
Riverside, CA06.2023
Associate of Science - Chemistry
Santa Ana College
Santa Ana, CA06.2021
Associate of Science - Biology
Santa Ana College
Santa Ana, CA06.2021
Associate of Arts - Liberal Arts: Math & Science
Santa Ana College
Santa Ana, CA06.2021
Associate of Arts - Liberal Arts: Arts/Humanities/Communication
Santa Ana College
Santa Ana06.2021
High School Diploma -
Santa Catalina School
Monterey, CA05.2014
Skills
- Highly proficient with computer-related programs (Word, Excel, PowerPoint etc), general clerical work, preparation of spreadsheets, data entry & calendaring
- Exceptional customer service/patient-care communication skills
- Experienced in understanding hospital and patient privacy according to HIPPA regulations
- Highly proficient in medical terminology & use of inpatient EHR systems (EPIC) and lab (Sunquest & LABDAQ)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Referral Lab Representative
UCI Medical Center
01.2022 - Current
COVID-19 Specimen Processor/Supply Technician
UCI Medical Center
08.2020 - 11.2021
Laboratory Assistant
Coastline Lab Management
07.2020 - 08.2020
QA Front Office Administrative Assistant
DiaSorin Molecular LLC
04.2020 - 07.2020
UCI Medical Center Ambassador
UCI Medical Center
01.2017 - 08.2020
Recuperative Care Volunteer
AccessOC
01.2017 - 12.2018
Residence Life Assistant
University of Evansville
01.2015 - 11.2015
Bachelor of Science - Biology
University of California, Riverside
Associate of Science - Chemistry
Santa Ana College
Associate of Science - Biology
Santa Ana College
Associate of Arts - Liberal Arts: Math & Science
Santa Ana College
Associate of Arts - Liberal Arts: Arts/Humanities/Communication
Santa Ana College
High School Diploma -
Santa Catalina School
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