Veronica Lugo
East Chicago,IN
Summary
Detail-oriented Front End Manager known for strong employee supervision and performance improvement strategies. Expertise in HR policies, payroll management, and cash handling. Committed to driving operational efficiency and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Front End Manager
Strack & Van Til
East Chicago, IN
02.2019 - Current
- Supervised front end operations, ensuring efficient customer service and smooth transactions.
- Trained and mentored team members on best practices and store policies.
- Implemented process improvements to enhance checkout efficiency and reduce wait times.
- Coordinated inventory management, maintaining optimal stock levels for high-demand items.
- Developed scheduling strategies to optimize staff coverage during peak hours.
- Monitored cash handling procedures, ensuring compliance with company policies and accuracy in reporting.
- Resolved customer inquiries and complaints swiftly, enhancing overall satisfaction levels.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained payroll records and documentation to ensure compliance with regulations.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Streamlined hiring processes to reduce time-to-fill positions.
Manager
Fresh County Market
East Chicago
06.2010 - 04.2018
- Oversaw daily operations to ensure efficient store performance and customer satisfaction.
- Developed training programs that enhanced staff skills and improved service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed accounts payable and receivable processes, ensuring accuracy and timeliness.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Manager
Food Basket DBA Sterk's
East Chicago, IN
05.2007 - 06.2010
- Trained and mentored new cashiers, enhancing team performance and service quality.
- Supervised daily operations of cash register area, ensuring efficient customer transactions.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Education
High School Diploma -
East Chicago Central High School
East Chicago, IN06-2002
Skills
- Customer service
- Employee supervision
- Staff supervision
- Performance improvements
- Cash handling
- Training and mentoring
- Schedule management
- HR policies and procedures
- Payroll management
Timeline
Front End Manager
Strack & Van Til
02.2019 - Current
Manager
Fresh County Market
06.2010 - 04.2018
Manager
Food Basket DBA Sterk's
05.2007 - 06.2010
High School Diploma -
East Chicago Central High School