Veronica Mares
Baytown
Summary
Responsible and hardworking college student who demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Mont Belvieu, TX
07.2025 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Completed store opening and closing procedures.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Barista
Starbucks
Mont Belvieu, TX
08.2022 - 07.2025
- Managed high-volume orders efficiently during peak hours, maintaining service speed.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Developed deep knowledge of the menu to enhance customer recommendations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with partners.
Team Member
Marble Slab Creamery
Baytown, TX
09.2021 - 08.2023
- Prepared and served ice cream while ensuring compliance with health and safety standards.
- Assisted customers in selecting menu items, providing exceptional service to enhance overall experience.
- Trained new team members on proper food handling techniques and customer service practices.
- Monitored inventory levels, assisting in stock management to prevent shortages during peak hours.
- Operated the register to process payments and collect cash payments for order totals.
Cashier
Academy Sports + Outdoors
Baytown, TX
07.2022 - 01.2023
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Maintained accurate cash drawer balances through diligent monitoring and reconciliation.
- Worked with team members to enhance store presentation and ensure product availability.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Analyzed inventory levels to ensure optimal stock availability and reduce excess.
Education
Associate of Science - Kinesiology
University of Houston - Clear Lake
Pasadena, TX05-2027
Associate of Science - Pre-Nursing
Lee College
Baytown, TX05-2025
High School Diploma -
Ross S Sterling High School
Baytown, TX05-2022
Skills
- Cash handling
- Shift reporting
- Workplace safety
- Staff management
- Team leadership
- Problem-solving
- Team collaboration and leadership
- Exceptional customer service
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
07.2025 - Current
Barista
Starbucks
08.2022 - 07.2025
Cashier
Academy Sports + Outdoors
07.2022 - 01.2023
Team Member
Marble Slab Creamery
09.2021 - 08.2023
Associate of Science - Kinesiology
University of Houston - Clear Lake
Associate of Science - Pre-Nursing
Lee College
High School Diploma -
Ross S Sterling High School