Veronica Martin
Zebulon,GA
Summary
Dynamic Assistant Manager with a proven track record at Zaxby's, enhancing customer satisfaction and streamlining operations. Expert in money handling and fostering team motivation, I significantly reduced discrepancies and fostered a positive work environment. Skilled in customer relations and operational improvements, my leadership directly contributed to business growth and service excellence.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Zaxby's
Barnesville, GA
01.2022 - 10.2024
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Pike County
Zebulon, GA05.2023
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Orientation and training
Timeline
Assistant Manager
Zaxby's
01.2022 - 10.2024
Pike County