Veronica Martonik
DuBois,Pennsylvania
Summary
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently.
Overview
3
3
years of professional experience
Work History
Server
Sugar Bush Winery
Wilcox, PA
06.2022 - Current
- Delivered exceptional customer service to enhance guest experiences and satisfaction.
- Processed payments accurately using point-of-sale (POS) systems, ensuring smooth transactions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Managed food and beverage orders efficiently, ensuring timely delivery to patrons.
Housekeeper
The Riverside Lodge
Wilcox, PA
06.2022 - Current
- Learned and adhered to safety protocols while maintaining cleanliness standards in residential environments.
- Utilized various cleaning tools and equipment effectively to ensure thorough sanitation of living spaces.
- Adapted to diverse client preferences, delivering tailored cleaning services that meet individual needs.
- Collaborated with team members to develop streamlined processes for completing cleaning tasks efficiently.
- Assisted in organizing cleaning supplies and materials for efficient use during work shifts.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Education
Bachelor of Arts - Sculpture/3D Design
Marywood University
Scranton, PA05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cleanliness standards
- Cash handling
- Warm and friendly
- Team leadership
Timeline
Server
Sugar Bush Winery
06.2022 - Current
Housekeeper
The Riverside Lodge
06.2022 - Current
Bachelor of Arts - Sculpture/3D Design
Marywood University