VERONICA MCDONALD
Jacksonville,FL
Summary
Creative Business Analyst with broad-based background in highly competitive and dynamic organizations. Recognized as decisive leader and excellent team player. Committed to forming strong, productive teams.
Overview
2
2
years of professional experience
Work History
Business Analyst
Acosta Sales & Marketing
Jacksonville, FL
04.2022 - 01.2023
- Collaborated with stakeholders to define features, integrations and partnerships.
- Identified needs of customers promptly and efficiently.
- Gathered and organized data to analyze current industry trends.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Delivered timely support by tracking issues and communicating resolutions to end users.
Immigration Assistant
Immigration & Translation Service
Jacksonville , FL
02.2021 - 12.2021
- Obtained and reviewed client documentation and analyzed and summarized data.
- Prepared accurate and complete forms in consultation with client and submitted applications to correct government entities on behalf of client.
- Filed clients' legal documents in relevant courts for processing.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
Education
Business Economics
Jacksonville University
Jacksonville, FL04.2019
Skills
- User Acceptance Testing
- Microsoft Office Suite
- Gap Analysis
- Requirements Gathering
- Workflow Analysis
- Pivot Tables
- Data Mapping
- CRM Systems
- Customer Needs Assessment
- Business Planning
- Staff Training and Development
Accomplishments
- Implemented new process in information gathering conversion calls which resulted in calls being shortened by 25 minutes.
Timeline
Business Analyst
Acosta Sales & Marketing
04.2022 - 01.2023
Immigration Assistant
Immigration & Translation Service
02.2021 - 12.2021
Business Economics
Jacksonville University
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