Veronica Melgar
Los Angeles,CA
Summary
Energetic Collections Professional with proven expertise in skip tracing and exceptional bilingual communication skills (Spanish/English). Excelled at CALFUND LLC by surpassing mid-month and end-of-month goals, demonstrating unparalleled computer literacy and a fast-learning ability. Specializes in improving customer account status through effective negotiation and payment plan strategies, significantly enhancing client satisfaction and retention.
Overview
17
17
years of professional experience
Work History
Collections Professional
CALFUND LLC
08.2019 - Current
- 30-60 Day collections
- Assist customer service and charge off
- Follow up with insurance claims
- Run credit reports
- Meet 91 calls a day
- Take payments/ negotiate with customer to bring the account current
- Email payment history, pay offs, interest letters
- Utilize Gps to locate unit
- Skip trace
- Title processing, title request, set units out for sale with auctions
Collections/Customer Service
SADDLE BACK ACCEPTANCE COORPOTATION
07.2017 - 01.2019
- 30 Day collections/ customer service
- Inbound /Outbound
- Review accounts out for repo
- Reinstate
- Negotiate to bring account current or set them on payment plans
- Submit insurance claims and follow up
- Represent the company at court (small claims) when suing the customer
Collections Professional
West lake financial
02.2008 - 07.2017
- 30 day collection
- Inbound/Outbound
- Verify all customer information, update any changes
- Ownership of my own accounts
- Meet mid month and end of month goal
- Take payments, negotiate to bring account current
- Work from a dialer
- Team lead ran reports as a team leader, provide listing of accounts for the agents, as well as other reports
- Skip tracing
- Set vehicle out for repo
- Reinstate
Education
High School Diploma -
Manual Arts
Los Angeles 06-2003
Skills
- Skip tracing
- Data entry
- Computer literacy
- Punctual
- Bilingual (Spanish, English)
- Fast learner
- Excellent listening skills
Phone
cell, (323) 629-2409
Timeline
Collections Professional
CALFUND LLC
08.2019 - Current
Collections/Customer Service
SADDLE BACK ACCEPTANCE COORPOTATION
07.2017 - 01.2019
Collections Professional
West lake financial
02.2008 - 07.2017
High School Diploma -
Manual Arts