Seeking a position that will benefit from my customer service experience, positive interaction skills where my many years experience can improve customer satisfaction.
Hi, I’m
VERONICA MORALES GARCIA
Escondido,California
Summary
Overview
22
years of professional experience
1
year of post-secondary education
1
Language
Education
Center For Employment Training - EscondidoEscondido, CA
from Medical Assisting
09.2001 - 07.2002
University Overview
Work History
O'Reilly Auto PartsESCONDIDO, United States
Auto Parts Specialist
11.2019 - 08.2021
Job overview
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Answers phone calls, providing price quotes and other information
- Assisted customers in finding appropriate parts promptly.
- Keeps front and rear counter areas clean and uncluttered
- Maintains an organized, clean and safe work area
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Maintaining inventory control
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Served customers in-store and by telephone to answer questions and place orders.
Self EmployedValley Center, CA
Patient Care Taker
07.2014 - 11.2019
Job overview
- Assists patient in daily functions
- Instructing the child in daily routines such as making his bed, brushing teeth and getting dressed independently
- Promoted language development skills through reading and storytelling
- Organized activities that enhance a child’s physical, emotional and social well-being
- Teaching adaptive skills such as eating with utensils
- Communication activities & social skills
- Prepare meals and snacks
- Keeps the house clean and orderly
- Participated in Activities out with the community with child
- Perform errands such as groceries and laundry
Pleats Dry Cleaners
Cashier
06.2014 - 01.2019
Job overview
- Greet customers as they arrive in the store and provide them with information about products
- Enter transactions in the cash register and provide customers with the total bill
- Sorting the received clothes as per their fabric and need for applying chemicals
- Drying the clothes using appropriate methods and removing the stains with the help of proper chemical
- Delivering Dry cleaning clothes
Coast Care PartnersSan Diego, CA
Caregiver
06.2013 - 08.2014
Job overview
- Personal care (bathing, dressing, hygiene maintenance)
- Medication reminders
- Safety checks
- Meal preparation
- Recreational activities
- Exercise programs
- Light housekeeping
- Transportation to and from appointments
Valle Verde PediatricsPoway, CA
Receptionist/ Medical Assistant
09.2006 - 09.2011
Job overview
- Scheduled appointments, registered patients and distributed pharmaceutical samples
- Professionally and courteously verified appointments
- Assisted in the maintenance of medical records and/or electronic medical records (filing, test results, home care forms)
- Operated a multi-line phone system while pleasantly greeting patients
- Accurately prepared patient charts
- Verified patients' insurance coverage, deductibles, obtained payment whenever insurance carriers required
- Payments and remaining balances not covered under their policies
- Triaged patients to obtain medical information; weight and height measurements and vital signs
- Documented patient information
- Performed basic physical assessments of newborns and infants
- Performed vitals/glucose testing and assisted in administering injections and urinalysis.
Neighborhood Health CareEscondido, CA
Receptionist/ Medical Assistant
07.2002 - 09.2006
Job overview
- Scheduled appointments, registered patients
- Checked in/out patients
- Pulled and prepared charts for next day appointments
- Professionally and courteously verified appointment times with patients
- Assisted in the maintenance of medical charts and/or electronic medical records
- Operated a multi-line phone system and pleasantly greeted all patients
- Verified patient's insurance eligibility and claims status
- Triaged patients to obtain medical information, weight and height measurements and vital signs
- Administered medications and assisted in diagnostic testing for HIV-positive patients
- Assessed patients and documented their medical histories
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Trained new staff on quality control procedures
- Experience with various medical conditions including Dementia, Diabetes, Alzheimer's
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing
- Performed vitals/glucose testing and assisted in administering injections and urinalysis
- Routinely retracted patient throat cultures and prepared them for lab submission
- Skillfully performed suture removals for patients of all ages
- Provided patient education.
Skills
Multi–line telephone systemundefined
Timeline
Auto Parts Specialist
O'Reilly Auto Parts
11.2019 - 08.2021
Patient Care Taker
Self Employed
07.2014 - 11.2019
Cashier
Pleats Dry Cleaners
06.2014 - 01.2019
Caregiver
Coast Care Partners
06.2013 - 08.2014
Receptionist/ Medical Assistant
Valle Verde Pediatrics
09.2006 - 09.2011
Receptionist/ Medical Assistant
Neighborhood Health Care
07.2002 - 09.2006
Center For Employment Training - Escondido
from Medical Assisting
09.2001 - 07.2002
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