VERONICA MORALES
Port Saint Lucie
Summary
Dedicated professional with expertise in collaborating with diverse populations. Demonstrated strong communication skills and a successful history in fast-paced clinical settings. Proven ability to perform effectively alongside medical professionals and team leaders in large organizations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Office Specialist PRN
HCA - St. Lucie Surgery Center
11.2023 - 12.2023
- Handled various business office functions such as chart preparation, chart scanning, medical filing, and answering phones, as well as covering front desk reception during break times, answering phones and calls, transferring to the appropriate department for further assistance related to health questions and upcoming procedures. Assisted staff with any upcoming projects and administrative duties.
Case Manager Assistant/ Skilled Nursing Facility Coordinator
HCA Florida Lawnwood Hospital
04.2023 - 09.2023
- Support Case Management to process discharge planning to SNF, UNH, Hospice, and Skilled Nursing Facilities, and other resources to follow up and complete process such approvals and/or appeals and arrange a safe facility discharge. Document all calls and requests. Process all incoming emails/faxes/requests for services the same day. Coordinated with the case manager and social worker for support needed. Communicated with patients throughout the day, verified patient protections back to the case manager/social worker. Updated referrals through the web-based referral system to the specific post-acute care (PAC) providers request. Responsible for working the top 10 outpatient providers to ensure the patient is receiving the correct level of care. Monitored patients with PAC referrals and intervenes as appropriate. Prioritized workload to ensure timely completion of intervention with PAC providers. Communicated with case managers/social workers regarding status of referrals, bed availability, and other barriers that can be resolved. Communicated with case managers regarding referral guidance. Obtained face and monitored Medicare patient's planned discharge dates and delivered the important Medicare Message (IMM) to the patient per facility policy. Obtained physician signature on required Case Management documents and forms.
Medical Office Specialist
HCA Florida St Lucie Medical Specialists
07.2022 - 04.2023
- Managed all front office functions including patient relations, check-in/check-out, scheduling, insurance verification, and answering phones. Also managed filing and retrieving medical records and patient information. Collected and recorded co-pay (cash and charge) including balancing the day in the computer. Provided clerical support to all medical staff in office, sent referrals per physician orders, prioritized workload, and obtained physician signature on required forms when needed.
Receptionist
SBA Communication Corporation
07.2019 - 03.2020
- Assist with a variety of administrative tasks including incoming mail payments, submit and receive expense reports, handle multiple projects, schedule training rooms, create and maintain breakroom. Assist facilities supervisor with building maintenance as needed. Greet clients and visitors with a positive, helpful attitude, announcing visitors as necessary, help maintain workplace security by issuing, checking and collecting badges and maintaining visitor logs. Answer phones in a professional manner, and route calls.
Education
Associate of Science - Nursing
Indian River State College
Port Saint Lucie, FLSkills
- Written and verbal communication skills
- Planning and strategy development
- Innovative resourcefulness
- Proactive needs assessment
- Expertise in MS Word and Excel
- Healthcare technology knowledge
- Familiarity with Midas software
- Experience with Careport solutions
- eClinical systems expertise
- e-Chart nimble in healthcare settings
- Support in case management processes
- Management of health information systems
- Effective team collaboration
Certification
Basic Life Support (BLS) – American Heart Association, Expires August 2026
CONTACT
- 561-xxx-xxxx
- Vpachon@yahoo.com
Timeline
Business Office Specialist PRN
HCA - St. Lucie Surgery Center
11.2023 - 12.2023
Case Manager Assistant/ Skilled Nursing Facility Coordinator
HCA Florida Lawnwood Hospital
04.2023 - 09.2023
Medical Office Specialist
HCA Florida St Lucie Medical Specialists
07.2022 - 04.2023
Receptionist
SBA Communication Corporation
07.2019 - 03.2020
Associate of Science - Nursing
Indian River State College
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