Veronica Morales
Riverside,CA
Summary
Dynamic Vendor Support Specialist at Mission Vista Academy with a proven track record in project management and effective communication. Skilled in customer relationship management, I successfully processed vendor applications and enhanced service delivery, ensuring compliance with guidelines. My proactive approach and attention to detail fostered strong partnerships and streamlined operations.
Overview
8
8
years of professional experience
Work History
Vendor Support Specialist
Mission Vista Academy
Beaumont, CA
12.2023 - Current
- Assessed vendor requests and applications against guidelines and requirements to ensure compliance
- Process new vendor information, documents, and services for accuracy and appropriateness
- Review completed vendor applications and submit for approval
- Communicated approval timelines to schools and families, enhancing transparency in the vendor selection process
- Assist staff and families with vendor-related questions, concerns, and suggestions
- Convey and clarify vendor requirements, guidelines, Vendor Agreement, and other school policies and procedures
- Delivered customer service through accurate and clear communication, addressing vendor-related inquiries effectively
PRODUCTION ASSISTANT
JDS Creative Academy
05.2023 - 01.2024
- Take charge of crowd control measures during filming, strategically placing signs and directing pedestrian traffic to maintain a controlled set environment.
- Collaborated with costume designers, directors, camera operators, and crew members, ensuring effective execution of production tasks.
- Assist in preparing the set by arranging lights, props, and equipment, ensuring a well-prepared and organized stage.
- Instruct and lead scene study classes for youth and teenagers, nurturing their acting skills and guiding them in monologue performances.
- Supported theater-related classes, including musical theater, haunted studio, and summer programs, enhancing students' learning experiences.
- Monitor participant progress and compile comprehensive reports to track and ensure the attainment of program objectives.
- Proactively write and distribute pitches to diverse media producers, effectively increasing the academy's exposure and outreach.
ASSISTANT DESIGNER
Villa de Amore
11.2021 - 04.2023
- Held regular consultations with brides, actively discussing and recording their desired design elements for both ceremonies and receptions
- Maintained daily correspondence with brides, ensuring timely communication and addressing their evolving needs.
- Skillfully designed wedding ceremonies and receptions, aligning with each bride's unique vision and guidelines established during the initial consultation, managing up to four projects weekly.
- Tailored wedding ceremonies and receptions to each bride's unique vision, fostering creativity in event design.
- Collaborated with florists to create stunning bouquets, corsages, boutonnieres, and centerpieces, aligning with the bride's creative preferences.
- Initiated contact with brides approaching their wedding day, sending reminders for necessary document submissions to ensure seamless planning and execution.
- Managed administrative duties for design, floral, and catering departments, ensuring smooth daily operations.
- Provided meticulous bookkeeping for floral reports, maintaining accurate financial records to support informed decision-making.
- Enhanced company's website by implementing content management and on-site search capabilities, improving online visibility.
- Proficiently prepared graphics for both print and electronic media, contributing to visually appealing promotional materials.
- Produced captivating graphics for various media, contributing to visually appealing promotional materials.
- Developed collaborative tools and templates that streamlined team communication and resource sharing across the organization, promoting efficiency and cohesion.
- Developed collaborative tools and templates that streamlined team communication and resource sharing, enhancing creative cohesion.
CASHIER/RECEPTIONIST
Toyota Carlsbad
11.2020 - 11.2021
- Facilitated repair orders and rental agreements for improved customer satisfaction.
- Cash handling, customer service, part warranty explanation.
- Balanced a cash drawer at the end of every shift
- Answered and assisted customers on the phone to enhance service experience.
- De-escalated tense situations to foster a positive environment.
- Reconcile online accounts with actual products on the floor
- Explaining the word performed and the jargon on RO's
- Scan and file documents using Reynold and Reynolds
- Assist part department in their day to day activities (i.e
ASSOCIATE TRAINER
Panera Bread
09.2018 - 11.2019
- Trained all new hires over 25 months using adult learning theories to enhance onboarding experience.
- Guided associates in transitioning from training to the work environment and ensured compliance with business requirements.
- Administered staff operations, recommended improvements for service quality, and provided targeted training to production team.
- Participate in all continuous improvement activities and identify all requirement for curriculum development and enhancement.
- Managed communication with managers and resource groups, monitored client interactions, and analyzed training performance metrics.
- Maintain knowledge on all products and participate in all team meetings and monitor all transaction in adherence to all code of conduct.
Education
BACHELOR'S DEGREE - THEATER FILM AND PRODUCTION DEVELOPMENT
University of California, Riverside
Riverside, CA06-2018
ASSOCIATE'S - LIBERAL STUDIES
Mt San Jacinto Community College
San Jacinto, CA05-2016
Skills
- Vendor management
- Vendor compliance
- Customer relationship management
- Account management
- Project management
- Document processing
- Sales strategy
- Effective communication
References
References will be provided upon request
Timeline
Vendor Support Specialist
Mission Vista Academy
12.2023 - Current
PRODUCTION ASSISTANT
JDS Creative Academy
05.2023 - 01.2024
ASSISTANT DESIGNER
Villa de Amore
11.2021 - 04.2023
CASHIER/RECEPTIONIST
Toyota Carlsbad
11.2020 - 11.2021
ASSOCIATE TRAINER
Panera Bread
09.2018 - 11.2019
BACHELOR'S DEGREE - THEATER FILM AND PRODUCTION DEVELOPMENT
University of California, Riverside
ASSOCIATE'S - LIBERAL STUDIES
Mt San Jacinto Community College