Veronica Morrow-Raudales
North St Paul,MN
Summary
Dedicated and dependable customer service and healthcare professional with experience in leadership, caregiving and client support. Skilled in independentl managing daily operations, multitasking in fast paced environments and ensuring excellent compassionate care.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Member Service Representative
Sam’s Club Distribution
- Delivered exceptional customer service by promptly answering inquiries and effectively resolving complaints to enhance member satisfaction.
- Collected customer demographics and facilitated account opening processes ensuring smooth onboarding and access to services.
- Handled inbound calls from diverse members, maintaining professionalism and providing tailored support
In Home Support Specialist
Skyline Home Healthcare
01.2026 - Current
- Cultivated strong relationships with clients and families through compassionate care.
- Provided meal preparation, medication reminders, housekeeping, mobility assistance, and transportation to enhance client well-being.
- Ensured effective communication regarding clients’ conditions to maintain a safe home environment.
Store Operations Associate
Clean N Press
02.2025 - 02.2025
- Managed daily store operations as a keyholder while providing a high level of customer service through in-person and phone communication.
- Handled customer concerns, answered and made calls regarding orders or issues, and followed up promptly to resolve concerns.
- Maintained clear communication with both customers and management, ensuring everyone stayed informed and updated throughout the process while keeping operations organized and running smoothly.
Education
GED -
Harmony AL
08.2026
Skills
- Client advocacy
- Effective communication
- Conflict resolution
- Customer support
Certification
- NewLife CPR - First Aid &Adult/Child/Infant CPR | 09/2024
- Department of Human Services - Children's Mental Health Training | 08/2024
- Licensed Foster Parent & Caregiver | 8/2024-Present
Certifications
NewLife CPR - First Aid &Adult/Child/Infant CPR | 09/2024
Department of Human Services - Children's Mental Health Training | 08/2024
Licensed Foster Parent & Caregiver | 8/2024-Present
Timeline
In Home Support Specialist
Skyline Home Healthcare
01.2026 - Current
Store Operations Associate
Clean N Press
02.2025 - 02.2025
GED -
Harmony AL
Member Service Representative
Sam’s Club Distribution