Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Veronica Munguia

Miami,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Assistant Store Manager

Dede Inc
03.2014 - 03.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Education

Miami Dade College
Miami, FL
01.2023 - 05.2025

Skills

Problem-Solving

Customer Service

Customer experience

Customer Service and Engagement

Customer Relations

Store Organization

Store Opening and Closing

Customer Service Management

Store operations

Team Management

Goals and performance

Sales Techniques

Languages

English
Spanish
Native or Bilingual

Timeline

Miami Dade College
01.2023 - 05.2025

Assistant Store Manager

Dede Inc
03.2014 - 03.2020
Veronica Munguia