Veronica Navarro Martinez
Northglenn,CO
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Lower Highlands Dermatology
Denver, Colorado
02.2013 - 12.2024
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Processed orders for medical supplies and lab equipment.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Assisted patients with registration, new patient paperwork and check-out process.
- Answered phones, scheduled appointments, greeted patients.
- Scheduled appointments for patients via phone and in person.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Explained treatment procedures and physicians' instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Positioned patients properly during examination or treatment for comfort and safety.
- Prepared treatment rooms for patient examinations, surgeries, injectables, and laser treatments.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
Education
Medical Assistant - Medical Assistant
Pima Medical Institute
Denver, CO12-2012
Skills
- Superb Telephone Etiquette
- Relationship building with Drug Reps/Sales personal
- Multitasking Abilities
- Critical thinking
- Team oriented approach
- Decision making expertise
- Troubleshooting
- Data entry
- Collaborative Leadership
Certification
- Medical Assistant
- Certificate for Hand-On Icon/ Max G and R Laser System
- Xeomin Injection
- Morhephus8
Affiliations
Spending time with my family and friends.
Baking.
Doing arts and crafts
Volunteering for our local Little League
References
References available upon request.
Timeline
Lead Medical Assistant
Lower Highlands Dermatology
02.2013 - 12.2024
Medical Assistant - Medical Assistant
Pima Medical Institute
Similar Profiles
Gia MastroserioGia Mastroserio
Medical Assistant at Rao Dermatology, Atlantic HighlandsMedical Assistant at Rao Dermatology, Atlantic Highlands
Fanta DaboFanta Dabo
Transition Coordinator at High lower lower school of Pg countyTransition Coordinator at High lower lower school of Pg county
Katie A. MooreKatie A. Moore
Medical Assistant at MOHS Surgery, Dermatology / The Dermatology GroupMedical Assistant at MOHS Surgery, Dermatology / The Dermatology Group