Veronica Nichols
Buffalo,NY
Summary
Adept at managing high-stress situations, I enhanced customer loyalty and satisfaction at Transworld Systems Inc.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Transworld Systems Inc.
10.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Bennett High School
Buffalo NYSkills
- Call center experience
- Complaint resolution
- Typing proficiency
- Professional telephone demeanor
- Documentation
- Assertiveness
- Research
- Escalation management
- Positive and professional
- Call center procedures
- Courteous demeanor
- Customer consulting
Timeline
Customer Service Representative
Transworld Systems Inc.
10.2015 - Current
High School Diploma -
Bennett High School
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