Veronica Niezgoski
Rockwood,MI
Summary
Dynamic professional with a strong work ethic and expertise in hospitality service. Recognized for exceptional guest engagement and collaboration skills, driving operational efficiency and maintaining high standards in customer service.
Overview
3
3
years of professional experience
Work History
Server
Olga's Kitchen
Woodhaven, MI
08.2024 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Managed multiple tables efficiently during peak hours, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Team Member
JP's Waterfront
Gibraltar, MI
05.2023 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to maintain efficient food preparation and delivery processes.
- Assisted in training new team members on operational procedures and customer interaction protocols.
- Monitored inventory levels, restocking supplies to support uninterrupted service during peak hours.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Assisted in training new team members on cooking techniques and safety protocols.
- Managed seating arrangements, optimizing flow during peak hours.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Processed transactions accurately and efficiently using point-of-sale systems.
Education
Associate of Applied Science - Nuclear Engineering
Monroe County Community College
Monroe05-2028
High School Diploma -
Carlson High School
Gibraltar06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Team collaboration
- Memory retention
- Customer service
Timeline
Server
Olga's Kitchen
08.2024 - Current
Team Member
JP's Waterfront
05.2023 - Current
Associate of Applied Science - Nuclear Engineering
Monroe County Community College
High School Diploma -
Carlson High School