Veronica O'Neal
Spring,TX
Summary
Dynamic and results-driven professional with extensive experience at Enterprise Rent-A-Car, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and training staff to achieve sales goals. Skilled in cash handling and inventory management, fostering a collaborative environment that drives performance and engagement.
Overview
12
12
years of professional experience
Work History
Lead Sales Associate
Enterprise Rent-A-Car
Houston, TX
10.2023 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
Manager
US Pack Logistics
Houston, TX
10.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Education
Business
University of Iowa
Iowa City, IASkills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Goal oriented
- Cash handling accuracy
- Pricing and labeling
- POS system operation
- Staff training and development
- Flexible schedule
- Sales training
- Customer needs assessment
- Teamwork and collaboration
- Merchandise displays
Timeline
Lead Sales Associate
Enterprise Rent-A-Car
10.2023 - Current
Manager
US Pack Logistics
10.2013 - Current
Business
University of Iowa