Veronica Pagán
Los Angeles,CA
Summary
Dynamic and relationship-centered leader with over 20 years of experience in expanded learning, youth development, and program leadership. Skilled in facilitating professional development, fostering collaborative learning environments, and empowering teams through coaching and capacity building. Demonstrates expertise in leveraging emotional intelligence to strengthen teams, foster engagement, and build meaningful relationships across organizations and communities. Highly effective communicator with an ability to manage complex, multi-project programs and events while delivering high-quality outcomes. Passionate about developing people, leading collaborative initiatives, and creating innovative programs that support growth, learning, and positive organizational impact.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Program Support Specialist
After-School All-Stars Los Angeles
08.2010 - Current
- Implement and develop research-based training modules, workshops, and coaching resources for on-site educators.
- Observe after-school programs, identify areas for improvement, and implement programmatic interventions to ensure a safe, enriching environment.
- Build and update a resource of activity lesson plans rooted in social-emotional learning and positive youth development.
- Ensure all programs meet the guidelines and standards set by ASAS-LA, as well as state/federal requirements like ASES and 21st Century Grants.
- Demonstrated flexibility and adaptability in the face of changing program requirements, successfully navigating shifts in priorities while maintaining a high level of performance.
- Contributed to a positive work environment by actively participating in team-building activities and maintaining open lines of communication with colleagues.
- Managed multiple concurrent projects efficiently, prioritizing tasks based on deadlines and resource availability.
- Evaluated program performance against established benchmarks, identifying areas for improvement and recommending appropriate action plans.
- Provided general program information and assistance.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Program Supervisor
LA' Best
08.1998 - 06.2010
- Supervised program implementation, ensuring alignment with organizational goals and community needs.
- Monitored program performance, identifying areas for improvement and facilitating necessary adjustments.
- Created and oversaw enrichment activities in STEM, arts, literacy, and sports.
- Managed classroom dynamics, student conduct, and daily planning
- Built positive relationships with parents and students in various communities.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Managed 5 Coordinators and 20-25 staff
Education
High School Diploma -
Abraham Lincoln High School
Los Angeles, California06.1990
Skills
Communication & Facilitation
- Professional Development Facilitation
- Active Listening
- Interpersonal Communication
- Program Development
- Youth Mentoring
- Cultural Responsiveness
- Event Planning and Execution
- Multi-Project Coordination
- Risk Assessment and Problem Solving
- Emotional Intelligence
- Creativity
- Strategic Thinking
Certification
Certified [Trainer], CalSAC
Languages
Spanish
Native or Bilingual
English
Timeline
Program Support Specialist
After-School All-Stars Los Angeles
08.2010 - Current
Program Supervisor
LA' Best
08.1998 - 06.2010
High School Diploma -
Abraham Lincoln High School