Veronica Palmer
Fort Worth
Summary
At Nexus Recovery Center, I honed my expertise in case management and crisis intervention, significantly improving client outcomes. Leveraging strong problem-solving and relationship-building skills, I effectively navigated complex cases, ensuring compliance and confidentiality. My proactive approach and dedication to community outreach have been pivotal in empowering clients towards sustainable recovery.
Overview
3
3
years of professional experience
Work History
Case Manager
Nexus Recovery Center
11.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Recovery Advocate
Nexus Recovery Center
06.2022 - 11.2024
- Provided crisis intervention when necessary, calmly deescalating situations while prioritizing patient safety.
- Educated patients on coping strategies and resources, empowering them to take control of their recovery journey.
- Led group therapy sessions, fostering a supportive community atmosphere for shared growth and healing.
- Promoted a safe environment for patients by enforcing facility policies and addressing any potential risks or challenges.
- Organized recreational activities for residents that promoted social interaction and overall wellbeing during the recovery process.
- Developed strong rapport with patients, establishing trust and promoting open communication throughout treatment.
Education
Associate of Applied Science - Drug And Alcohol Counseling
Tarrant County College
Fort Worth, TX05-2025
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Documentation and reporting
- Relationship building
- Conflict resolution
- Positive attitude
- Community outreach
- Crisis intervention
- Referral coordination
- Patient support
- Social work
Timeline
Case Manager
Nexus Recovery Center
11.2024 - Current
Recovery Advocate
Nexus Recovery Center
06.2022 - 11.2024
Associate of Applied Science - Drug And Alcohol Counseling
Tarrant County College
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