Veronica Patton
San Diego,CA
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Cashier
McDonald's
Mansfield, Lou
10.1999 - 11.2002
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
Technical Support Representative
Teleperformance
Shreveport, LA
09.2007 - 07.2014
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
- Used remote login tools to assist clients with technical and product questions.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Served as first point of contact for incoming technical service calls and emails.
Courtesy Clerk
Vons Grocery Store
San Diego, CA
09.2015 - Current
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Escorted customers to desired merchandise location.
- Directed customers to product locations throughout store to help find requested items.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Resolved customer complaints and issues to promote overall satisfaction and improve service.
Pharmacy Technician Extern
CVS Pharmacy
San Diego, CA
11.2019 - 12.2020
- Received, reviewed, dispensed and labeled over 200 prescriptions daily.
- Informed customers of potential drug interactions.
- Assisted patients in finding over-the-counter solutions to aid minor health issues.
- Interpreted and processed medication orders under supervision of pharmacist.
- Maintained accurate inventory of medications.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
Pharmacy Technician
Vons Pharmacy
San Diego, CA
06.2020 - Current
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Verified prescriptions and drug labels, documents and packages.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared prescription transfers to other pharmacies.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Education
High School Diploma -
Mansfield High School
Mansfield, LA06.2003
Diploma - Certified Nurse Assistant
California Medical College
San Diego, CA07.2019
Diploma - Restorative Nurse Assistants
San Diego Continue Education
San Diego, CA10.2020
Associates Degree - Medical Specialties
California College of San Diego
National City12.2021
Diploma - Medical Assisting
North West College
San Diego10.2023
Skills
- Staff Mentoring
- Written and Verbal Communication
- Guest Inquiries
- Report Preparation
- Customer Service Excellence
- Order Taking
- Time Management Skills
- Training and Development
- Product and Service Sales
- Customer Relations
- Credit and Cash Transactions
- Ordering and Stocking
- Cash Register Operation
- Inventory Management
- Customer Service
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
- CPR Certification
- Covid-19 Vaccinator
REFERENCE
Shalena Patton
Executive Team leader at Target
9137 Mansfield Road apt 112
Shreveport LA 71118
318-888-7665
Shameika Nunley
Supervisor at Vons
6155 El Cajon Blvd
San Diego CA, 92115
619-583-4142
Nancy Arellano
Rph Pharmacist
6155 El Cajon Blvd
San Diego CA, 92115
760-672-5353
Gregory Crowder
Rph Pharmacy Manager
4145 30th street
San Diego CA 92104
619-808-4375
Timeline
Pharmacy Technician
Vons Pharmacy
06.2020 - Current
Pharmacy Technician Extern
CVS Pharmacy
11.2019 - 12.2020
Courtesy Clerk
Vons Grocery Store
09.2015 - Current
Technical Support Representative
Teleperformance
09.2007 - 07.2014
Cashier
McDonald's
10.1999 - 11.2002
High School Diploma -
Mansfield High School
Diploma - Certified Nurse Assistant
California Medical College
Diploma - Restorative Nurse Assistants
San Diego Continue Education
Associates Degree - Medical Specialties
California College of San Diego
Diploma - Medical Assisting
North West College
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