VERONICA PAZ
Hialeah,FL
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
La Matriarca
Miami, FL
09.2023 - 03.2024
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Calculated charges, issued table checks and collected payments from customers.
- Reviewed daily specials, menu changes and service specifications.
Restaurant Waiter
Olive Garden Restaurant
Miami, FL
08.2022 - 12.2023
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Checked on guests during meals to ensure satisfaction with each course.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
Waitress Supervisor
Qianlong Restaurant
Miami, FL
05.2019 - 06.2023
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Resolved customer complaints in a timely manner with professionalism.
- Created daily shift schedules for waitstaff according to business needs.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Maintained accurate records of sales transactions and inventory levels.
Warehouse Worker
Home Luxury Scents
Miami, FL
03.2020 - 01.2021
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Assembled orders according to customer requests.
- Identified discrepancies between physical count and computer data.
- Processed returns of defective merchandise as required.
- Assisted customers with product selection inquiries when needed.
Supermarket Employee
Triton Supermarket
Miami Beach, FL
07.2017 - 05.2019
- Greeted customers and provided assistance with locating items throughout the store.
- Provided customer service including answering questions, resolving complaints, and responding to requests for information.
- Organized backroom storage area ensuring a safe environment for employees working in the area.
- Trained new employees on proper checkout procedures and customer service protocols.
- Assisted managers in completing special projects as needed.
Education
High School Diploma -
U.E. Colegio Bella Vista
Venezuela07-2014
Skills
- Sales Abilities
- Table Service
- Menu Recommendations
- Food Service
- Warehouse Experienced
- Excellence in Customer Service
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Restaurant Waiter
La Matriarca
09.2023 - 03.2024
Restaurant Waiter
Olive Garden Restaurant
08.2022 - 12.2023
Warehouse Worker
Home Luxury Scents
03.2020 - 01.2021
Waitress Supervisor
Qianlong Restaurant
05.2019 - 06.2023
Supermarket Employee
Triton Supermarket
07.2017 - 05.2019
High School Diploma -
U.E. Colegio Bella Vista
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