Veronica Phillips
Dillingham,AK
Overview
1
1
year of professional experience
Work History
Bartender
Willow Tree Bar
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Hotel Front Desk Clerk
Chougging
06.2024 - 08.2024
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
Cashier Supervisor
Bristol Express
06.2023 - 08.2024
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Education
Dillingham High/middle School
DillinghamSkills
Staff Management
Creative mixology
Engaging personality
Ordering procedures
Clear and effective communication
Timeline
Hotel Front Desk Clerk
Chougging
06.2024 - 08.2024
Bartender
Willow Tree Bar
08.2023 - Current
Cashier Supervisor
Bristol Express
06.2023 - 08.2024
Dillingham High/middle School