Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
AssistantManager
Veronica Pierce

Veronica Pierce

Summary

Seasoned Customer Associate with 15 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Life Insurance Agent

Primerica
Gulfport, MS
11.2020 - 11.2022
  • Providing life insurance and saving plan for customers.
  • Provided coverage option information to assist clients in protecting assets.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.

Cashier/Customer Service

Home Depot
Gulfport, MS
05.2019 - 03.2023


  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.

Self check/ Cashier

Walmart
Gulfport, MS
10.2018 - 05.2019
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Retail Merchandiser

SAS Retail Services
Gulfport, MS
10.2017 - 02.2020
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Established strong vendor relationships to maintain and support business.
  • Identified opportunities to increase store sales and developed actionable strategies.

Sales Associate

Dillard's, Inc.
Gulfport, MS
06.2013 - 10.2017
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.

Server

Applebee's
Gulfport, MS
03.2012 - 01.2014
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

High school diploma or GED -

Wayne County Schools Career Center
Smithville, OH

Associate in business in Business -

Tallahassee Community College
Tallahassee, FL
08.2009

Skills

  • High energy (10 years)
  • Windows Xp (4 years)
  • Management (7 years)
  • Organizational Development (8 years)
  • Cashier (8 years)
  • Customer Service (8 years)
  • Sales (8 years)
  • Bookkeeping (8 years)
  • Employee Relations (8 years)
  • Filing (8 years)
  • Fax (8 years)
  • Networking (8 years)
  • Cooking
  • Cash Register
  • Microsoft Office
  • Word
  • Cash Handling
  • Team Player
  • Inventory
  • Fast learner
  • Data Entry
  • Excel
  • Typing
  • Medical terminology
  • Communication skills
  • Building Relationships

Certification

  • CPR, 01/01/16, 01/01/18
  • Driver's license
  • Life Insurance, 11/01/18, 11/01/20
  • A valid C&A License

Assessments

  • Retail Cash Handling - Familiar, 06/01/19, Calculating retail transactions and knowing cash drawer policies and procedures., Familiar
  • Retail Skills: Shelf Stocking - Proficient, 06/01/19, Measures a candidate's ability to receive and store merchandise or product., Proficient

Personal Information

  • Military Service Branch: Army
  • Military Service Rank: E5
  • Work Permit: Authorized to work in the US for any employer

Timeline

Life Insurance Agent

Primerica
11.2020 - 11.2022

Cashier/Customer Service

Home Depot
05.2019 - 03.2023

Self check/ Cashier

Walmart
10.2018 - 05.2019

Retail Merchandiser

SAS Retail Services
10.2017 - 02.2020

Sales Associate

Dillard's, Inc.
06.2013 - 10.2017

Server

Applebee's
03.2012 - 01.2014

High school diploma or GED -

Wayne County Schools Career Center

Associate in business in Business -

Tallahassee Community College

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Veronica Pierce