Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Polk

Hephzibah,GA

Summary

Driven Supervisor with a proven track record at Teleperformance USA, enhancing team productivity by over 20% through effective staff management and targeted coaching. Skilled in training and mentoring, adept at resolving customer issues, and boosting employee motivation. Excelling in applying goal-oriented strategies and leadership talents to achieve outstanding results.

Overview

10
10
years of professional experience

Work History

Supervisor

Teleperformance USA
02.2014 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Monitored call center data to assess trends, proactively implementing solutions for identified issues.

Education

No Degree - Criminal Justice

Augusta Technical College
Augusta, GA
02.2012

Skills

Training and mentoring

Goal-Oriented

Staff Management

Employee Motivation

Timeline

Supervisor

Teleperformance USA
02.2014 - Current

No Degree - Criminal Justice

Augusta Technical College

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Veronica Polk