Veronica Pueyes
Chula Vista,California
Summary
Focused Patient Service Representative with 20 years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.
Overview
25
25
years of professional experience
Work History
Patient Service Representative Lead
San Ysidro Health
San Diego, CA
01.2024 - Current
- Assign tasks to team member according to her strengths and abilities.
- Developed strategies for improvement of patient services processes.
- Prepare reports requested by supervisor/manager where information must be obtained from a variety of sources, including monthly SFD audit reports within a timely manner.
- Work closely with Nursing, Medical Records and Provider Schedule Coordinator to ensure smooth patient flow transition.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Verified insurance information, collected payments, and scheduled appointments.
Customer Service Representative
DERCO
Spring Valley, CA
04.2006 - Current
- Manage and delegate working schedules for customer service representatives.
- Lead field representatives through emergencies in collaboration with the city's police department.
- Train new hires on company policies and procedures.
- Collaborate with an interdisciplinary team to ensure vendor and employee safety.
- Monitor and report customer service representative trasactions.
Patient Service Representative
San Ysidro Health
Chula Vista, CA
04.2023 - 12.2023
- Patient Service Representative clerical duties: Greeting patients, answering phone calls, making appointments, processing patients to be seen.
- Gather data to execute patient registration and ensure patient demographics are updated within Epic.
- Provides exceptional customer service by obtaining necessary documents and informing them funding resources.
Medical Billing/Receptionist/MA
Carlos J. Sanchez MD, Inc
Chula Vista, CA
06.2010 - 03.2023
- Daily billing department functions, including medical coding, charge entry and payment posting.
- Resolved issues related to denied or rejected payments from insurance companies.
- Assistant for Dr Sanchez, Administrative Assistant
- Front office, answering multiple phone lines, making appointments
Receptionist
Girard Orthopaedic Surgeons, Inc
La Jolla, CA
05.2002 - 09.2008
- In charge of the front desk, answering multiple phone lines, data entry, referrals and authorizations, verifying current insurance information
- Checked patients in and out, prepared charts for next day appointments, filing.
Customer Service Representative
Robinson's May
San Diego, CA
05.2000 - 04.2002
- Greeted customers upon entering the store and provided assistance.
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
Medical Assistant Program -
Pima Medical Institute
Chula Vista, CA06.2010
General Education -
Southwestern College
Chula Vista, CA05.2000
High School Diploma -
Southwest High School
San Diego, CA06.1997
Skills
- Bilingual English and Spanish speak, read and write
- Basic computer knowledge
- Fast learner, independent, able to work well with others
- Capable of working in a fast paced environment
- Multi-task worker
- Typing 45-WPM
- Familiar with HMO, PPO, deductibles, co-pays, co-insurance
- Medical Records
- Appointment Scheduling
References
References available upon request.
Timeline
Patient Service Representative Lead
San Ysidro Health
01.2024 - Current
Patient Service Representative
San Ysidro Health
04.2023 - 12.2023
Medical Billing/Receptionist/MA
Carlos J. Sanchez MD, Inc
06.2010 - 03.2023
Customer Service Representative
DERCO
04.2006 - Current
Receptionist
Girard Orthopaedic Surgeons, Inc
05.2002 - 09.2008
Customer Service Representative
Robinson's May
05.2000 - 04.2002
Medical Assistant Program -
Pima Medical Institute
General Education -
Southwestern College
High School Diploma -
Southwest High School
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