Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Rey

Sinton,Texas

Summary

Outgoing Pawnbroker well-versed in assessing items and negotiating prices. Knowledgeable about handling money and establishing loans. Properly communicating with customer to figure out true intent in order to qualify customer correctly to create loan or to purchase item from customer. Strong communication and customer service skills. Devoted to keeping operations running smoothly, customers satisfied and inventory moving.

Overview

11
11
years of professional experience

Work History

Lead Pawnbroker

EZ Pawn
Beeville, TX
12.2015 - Current
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Checked, organized and displayed inventory attractively to promote patron interest.
  • Handled firearm transactions, including appraising for pawn or sell and also processed 4473 forms for background checks.
  • Performed store open and close procedures as part of shift responsibilities.
  • When only Lead Pawnbroker on duty, took on all management responsibilities.
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Received and processed payments for loan values and item purchased, recording transactions in Ez system.
  • Processed payments, handled cash and securely initiated bank deposits for $3,000-$5,000 revenue-grossing pawn shop.
  • Welcomed customers to shop and offered to answer questions on merchandise.
  • Handled over 40-50 daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
  • Accurately and tactfully collected loan payments from customers, collecting over $1,000-$2,000 daily and keeping detailed track in Microsoft Power Bi.
  • Worked with customers to develop loans worth up to $1,460 according to personal needs, preferences and payment abilities.

Manager

GNC Live Well
Beeville, TX
02.2013 - 12.2015
  • Cross-trained existing employees to maximize team agility and performance.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Onboarded new employees with training and new hire documentation.
  • Conversed with customers to help them find what products best fit their lifestyle and needs.
  • Managed over 30-40 customers daily.
  • Transferred in new inventory once it arrived in store.
  • Performed register store open/close functions and bank deposits.

Education

High School Diploma -

Sinton High School
Corpus Christi
2011

Some College (No Degree) - Liberal Arts

Coastal Bend College
Beeville, Texas

Some College (No Degree) -

Del Mar College
Corpus Christi, TX

Skills

  • POS Systems and Ordering Platforms
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Team-Oriented and Cooperative

Languages

Spanish
Native or Bilingual

Timeline

Lead Pawnbroker

EZ Pawn
12.2015 - Current

Manager

GNC Live Well
02.2013 - 12.2015

High School Diploma -

Sinton High School

Some College (No Degree) - Liberal Arts

Coastal Bend College

Some College (No Degree) -

Del Mar College

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Veronica Rey