Veronica Reyes
Fort Worth,TX
Summary
Dynamic Front Desk Coordinator at Essential Endodontics with a proven track record in optimizing patient scheduling and enhancing office efficiency. Skilled in different dental software with capability of learning new software. HIPAA compliance, I excel in delivering exceptional customer service while maintaining meticulous records. Recognize for my attention to detail and ability to multitask effectively in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
Essential Endodontics
Fort Worth, TX
05.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Coordinated with dental staff to ensure seamless patient flow throughout the clinic.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Scheduled appointments in computer system.
- Kept accounts in balance and ran daily reports to verify totals.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Verified patient demographic information, copied documentation and directed to provided information.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Dental systems learned PBS software and Open Dental.
Treatment Coordinator
Scotts Dental Group
Fort Worth, TX
08.2022 - 05.2025
- Coordinated patient scheduling and treatment plans to optimize workflow efficiency.
- Facilitated communication between patients and dental staff to enhance overall care experience.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Dental system learned Dentrix and Eagle Soft software
Education
Registered Dental Assistant -
The University of Texas At San Antonio
San Antonio, TXHigh School Diploma -
Central High School
Fort Worth, TX05-2012
Skills
- Administrative skills
- Administrative support
- POS systems
- End-of-day reporting
- Multi-line phone systems
- Dental impressions
- Digital X-ray proficiency
- Equipment sterilization
- Treatment room setup
- Sterilization techniques
- Appointment scheduling
- Professionalism and etiquette
- Cross-training capabilities
- Electronic charting
- Knowledgeable in DENTRIX, EAGLESOFT, PBS, OPEN DENTAL
- Proficient in Word, Excel
- Insurance billing
- Insurance verification and complete brakedown
- Knowledge with Medicaid, Medicare and Veteran dental insurance and protocol
- HIPAA compliance
- Strong writing and verbal skills
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Coordinator
Essential Endodontics
05.2025 - Current
Treatment Coordinator
Scotts Dental Group
08.2022 - 05.2025
Registered Dental Assistant -
The University of Texas At San Antonio
High School Diploma -
Central High School