Veronica Richardson
Scotch Plains
Summary
Calm and efficient professional with a strong background in high-pressure public service. Skilled in crisis management, effective communication with diverse populations, and prioritizing responsibilities. Proven expertise in coordinating with dispatch personnel, maintaining documentation, resolving customer concerns, and ensuring public safety.
Overview
13
13
years of professional experience
Work History
Bus Operator
Academy Bus
06.2024 - Current
- Safely transport passengers while prioritizing public safety and exceptional customer service.
- Assisted elderly and disabled passengers, ensuring ADA compliance and enhancing overall passenger safety.
- Communicated with dispatch regarding delays, incidents, detours, and operational concerns to ensure timely service.
- Managed emergency situations and supported first responders with clear communication.
- Completed accurate reports and maintained detailed operational records to support effective operational oversight.
- Mentored new employees on safety procedures and customer service.
Bus Operator
NJ Transit
04.2023 - 05.2024
- Operated scheduled routes while adhering to transportation regulations and safety standards.
- Communicated with dispatch to report and resolve accidents, delays, and service disruptions effectively.
- Resolved stressful situations with composure using sound judgment and effective communication.
- Drafted detailed reports for documentation and documentation accurately.
Food Service Worker/Cashier
Newark BOE
01.2019 - 01.2023
- Delivered exceptional customer service in fast-paced environment, enhancing customer satisfaction.
- Managed cash transactions accurately while adhering to safety protocols.
- Prepared meals following safety and sanitation guidelines for students and staff.
- Served food efficiently during peak lunch hours in a busy school environment.
- Maintained cleanliness of kitchen and dining areas according to health regulations.
Accounts Receivable Clerk
G&A Services
01.2015 - 01.2018
- Processed invoices and payments, ensuring accuracy of confidential records.
- Resolved customer account issues, enhancing customer satisfaction.
- Processed customer invoices and managed billing discrepancies.
- Maintained accurate records of accounts receivable transactions.
- Assisted in reconciling customer accounts and resolving disputes.
Cashier
ShopRite
01.2014 - 01.2015
- Processed transactions efficiently while delivering exceptional customer service.
- Processed customer transactions accurately and efficiently at busy checkout lanes.
- Assisted customers with product inquiries and provided friendly service.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
Education
High School Diploma -
Union High School
Union, NJSkills
- Dispatch Coordination
- Safety Regulations
- Accurate Documentation
- Customer Service
- Situational Awareness
- Public Communication
- Active Listening
- Time Management
- Multitasking
- Professional Judgment
- Conflict Resolution
- Computer Skills
Timeline
Bus Operator
Academy Bus
06.2024 - Current
Bus Operator
NJ Transit
04.2023 - 05.2024
Food Service Worker/Cashier
Newark BOE
01.2019 - 01.2023
Accounts Receivable Clerk
G&A Services
01.2015 - 01.2018
Cashier
ShopRite
01.2014 - 01.2015
High School Diploma -
Union High School