Veronica Rios
King City
Summary
Healthcare professional with strong background in clinical operations and staff management. Proven ability to lead teams, ensure high standards of patient care, and drive efficiency. Skilled in coordinating schedules, managing resources, and implementing protocols. Highly adaptable with strong focus on collaboration and achieving goals.
Overview
18
18
years of professional experience
Work History
Clinic Operations Manager
Soledad Medical Clinic
10.2023 - Current
- Enhanced patient satisfaction with timely appointment scheduling and effective communication strategies.
- Oversaw facility maintenance to ensure a clean, safe, and welcoming environment for patients and employees alike.
- Actively participated in community outreach events promoting clinic services, enhancing public awareness about available resources, and fostering strong relationships with community members.
- Reduced operational expenses by renegotiating vendor contracts and optimizing resource allocation.
- Managed budgetary planning to maintain financial stability within the clinic while providing high-quality services.
- Maintained accurate inventory management to reduce waste while ensuring necessary supplies were readily available when needed.
- Led efforts towards accreditation initiatives by creating policies aligned with industry standards and overseeing thorough internal audits of current practices.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
Clinic Supervisor/Vaccine Coordinator Backup
Soledad Medical Clinic
05.2021 - 10.2023
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Hired, trained and supervised employees to maintain team of high performers.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Maintaining compliance with vaccine management.
- Vaccine ordering, inventory and reconciliation, storage and handling, temperature monitoring, transfer of vaccines, administering and managing an emergency plan.
Clinic LVN/Care Management/Wound Care Nurse
Soledad Medical Clinic
06.2014 - 05.2021
- Educated patients, families and caregivers about conditions and treatments.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Took samples to complete diagnostic and routine assessment tests.
- Responded to patient requests with appropriate clinical and personal assistance.
- Administered medications and topic treatments to address patient symptoms.
- Administered medications and injections to patients.
- Assisted physicians with patient examinations, improving clinic efficiency.
- Administered immunizations and other preventative care measures to promote health and prevent disease.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Comforted and counseled patients and families throughout care process.
- Cared for wounds, provided treatments, and assisted with procedures.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
Licensed Vocational Nurse
Eden Valley Care Center
04.2007 - 06.2014
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising Director of Nurses.
- Comforted and counseled patients and families throughout care process.
- Obtained patient vital signs and input/output measurements from inpatients.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Assisted with admissions, appointments, transfers, and discharges.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Associate of Science - Nursing
Hartnell College
Salinas, CA06.2009
Skills
- Operational Efficiency
- Administrative Leadership
- Clinical Quality Program Standards
- Team Meetings
- Facility Policies and Procedures
- HIPAA compliance
- Patient care coordination
- Recruitment and hiring
Timeline
Clinic Operations Manager
Soledad Medical Clinic
10.2023 - Current
Clinic Supervisor/Vaccine Coordinator Backup
Soledad Medical Clinic
05.2021 - 10.2023
Clinic LVN/Care Management/Wound Care Nurse
Soledad Medical Clinic
06.2014 - 05.2021
Licensed Vocational Nurse
Eden Valley Care Center
04.2007 - 06.2014
Associate of Science - Nursing
Hartnell College
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