Veronica Robles
North Las Vegas,NV
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
28
28
years of professional experience
2002
2002
years of post-secondary education
Work History
Operations Manger
Pacific Dental Health
Las Vegas, Nevada
10.2016 - Current
- Managed daily operations of two practices, ensuring seamless integration of General, Hygiene, OS, Endo, Perio, Pedo, and Ortho services.
- Oversee scheduling and staffing for optimal patient flow and service delivery.
- Implement quality control measures to enhance patient care and satisfaction.
- Oversaw budgeting to maintain profitability through monthly analysis of KPIs, P&Ls, and metrics.
- Conducted interviews and hired staff, implementing necessary training programs.
- Oversaw the accounts receivable department that included claim billing, tracing claims, collections (posting EOB payments and adjustments and collecting outstanding balances) and verifying insurances.
- Present treatment cases and obtaining financial acceptance.
- Day to day front desk operations: Answering phones, check-in / check-out patients, confirming, filling the schedule.
Operations Manager
Absolute Dental
Las Vegas
07.2003 - 10.2016
Operations Manager
Western Dental
Los Angeles, California
06.1998 - 07.2003
Education
Jordan High School
Los AngelesSkills
- Budget management
- Quality control
- Staff training
- Patient centric
- Patient scheduling / Customer service
- Proficient in Dentrix, Eaglesoft, CPS, QSI and EPIC
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Operations Manger
Pacific Dental Health
10.2016 - Current
Operations Manager
Absolute Dental
07.2003 - 10.2016
Operations Manager
Western Dental
06.1998 - 07.2003
Jordan High School