Veronica Santana
Corona,CA
Summary
Dedicated front desk medical receptionist with expertise in patient scheduling, insurance verification, and HIPAA compliance. Proven ability to enhance patient satisfaction through exceptional service and streamlined communication.
Results-driven front desk medical receptionist with over 30 years of experience in optimizing patient flow and ensuring HIPAA compliance. Proficient in insurance verification and appointment management, contributing to reduced wait times and increased patient satisfaction.
Overview
32
32
years of professional experience
Work History
Front Desk Medical Receptionist
DLP Eye Group
Santa Ana, CA
08.1994 - Current
- Managed patient check-in processes to ensure seamless workflow and reduced wait times.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Streamlined communication between patients, medical staff, and insurance providers to facilitate smooth operations.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Completed clerical duties and tasks for clinic administration.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated appointment scheduling using electronic health record systems for optimal resource allocation.
- Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
- Maintained accurate patient records and ensured compliance with HIPAA regulations during data handling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Maintained current and accurate medical records for patients.
Education
Bachelor of Science - Elementary School Teaching
CREN
Iguala, Guerrero-MexicoSkills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- HIPAA compliance
- Patient relations
- Front desk operations
- Electronic medical records
- Proficient in DNA
- Adaptable and flexible
- Data entry
- Insurance authorizations
- Collaboration and teamwork
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Front Desk Medical Receptionist
DLP Eye Group
08.1994 - Current
Bachelor of Science - Elementary School Teaching
CREN
Employee of year 2023
Awarded for my dedication and hard work.