Veronica Santiago
New Britain
Summary
Dynamic Medical Assistant with experience at the Center For Advanced Pediatric, skilled in HIPAA compliance and patient care excellence. Proven ability to build trust with patients and enhance satisfaction through compassionate communication. Recognized for efficient medical records management and supporting physicians during procedures, ensuring a safe and organized clinical environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Center For Advanced Pediatric
09.2022 - 10.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Gastroenterology Center of Connecticut
09.2019 - 09.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Cashier
CVS Pharmacy
06.2017 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Wendys Restaurant
09.2014 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Medical
Lincon Tech
Shelton, CT05-2019
High School Diploma -
West Haven High School
West Haven, CT06-2013
Skills
- HIPAA Privacy Standards Knowledge
- Appointment Coordination
- Service Excellence
- Experienced with Clinical Terminology
- Consistent Team Supporter
- Loyal Colleague
Certification
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
Languages
English
Full Professional
Timeline
Medical Assistant
Center For Advanced Pediatric
09.2022 - 10.2024
Medical Assistant
Gastroenterology Center of Connecticut
09.2019 - 09.2022
Cashier
CVS Pharmacy
06.2017 - 05.2019
Cashier
Wendys Restaurant
09.2014 - 06.2017
No Degree - Medical
Lincon Tech
High School Diploma -
West Haven High School
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