Veronica Tabarez
Fresno,CA
Summary
Highly-motivated and adaptable Office Manager with in-depth knowledge and progressive experience in dental practice environments. Demonstrating interpersonal skills in comprehensive business acumen in all facets of clinical office operations. Possess strong leadership and management. Strategic and analytical thinking, independent and reliable. Positive attitude and overall great to work-with demeanor. Knowledge and understanding of Insurance and various coverages, along with provider credentialing. Strong communications skills with great customer service and patient satisfaction. Optimization of patient workflow, scheduling coordination for multiple doctors with extensive calendar obligations. Ability to excel in a fast paced environment.
Overview
29
29
years of professional experience
Work History
Dental Office Manager
Sylvania Dental
06.2016 - Current
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Supervised and led team of dental hygienists and support staff.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Performed billing, collection and reporting functions for office generating over $700,000 annually on part-time doctor schedule.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Collaborated with referring oral health care offices to achieve proper dental care.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
Operations Manager
Pacific Dental Services
11.2015 - 06.2016
Dental Office Manager
Steven M. Wisener, DDS
05.2006 - 11.2015
Dental Office Manager
Scott M. Lee, DDS
02.1999 - 04.2006
Receptionist
Western Dental & Orthodontics
04.1994 - 12.1998
Skills
- Team Management
- Digital Communications, eg, Zoom, Connect Wise, SMS, Adit, Weave, and Lighthouse
- Accounts Payable and Accounts Receivable
- Operational Efficiency
- Customer Accounts Management
- Employee Motivation
- Business Correspondence
- Contracts and Vendor Agreements
- Spanish Fluency
- Administration and Operations 20 years
- Payment Plans with third party, CareCredit
- High-Volume Environments
- Administration and Operations
- Data Integrity
- Document Quality
- Customer Service Management
- Handling Complaints
- Team Leadership
- Staff Management
- Customer Relationship Management
- Customer Experience
- Supervision and Training
- Staff Motivation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Dental Office Manager
Sylvania Dental
06.2016 - Current
Operations Manager
Pacific Dental Services
11.2015 - 06.2016
Dental Office Manager
Steven M. Wisener, DDS
05.2006 - 11.2015
Dental Office Manager
Scott M. Lee, DDS
02.1999 - 04.2006
Receptionist
Western Dental & Orthodontics
04.1994 - 12.1998
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