Veronica Tadesse
Lynnwood,WA
Summary
Proven track record in enhancing patient satisfaction and streamlining office operations at New Hope Adult Family Home. Excelled in customer service and strong organization, significantly improving efficiency. Demonstrated expertise in incoming call reception and maintaining confidentiality, key skills sought by employers. Achieved notable results without compromising quality or confidentiality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volunteer Adult Family Home Secretary
New Hope Adult Family Home
08.2023 - Current
- This is an adult family home that belongs to my aunt and I have been helping there since i came to the US.
- Assisted CNA staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Performed manual labor and random jobs to help teams accomplish goals.
Secretary at a Hospital
Adare Hospital
11.2020 - 05.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Associate of Arts - Pre-nursing
North Seattle Community College
Seattle, WA06.2026
Skills
- Incoming Call Reception
- Customer Service
- Strong Organization
- Telephone reception
Certification
- Certified nursing assistant ,
Languages
Arabic
Professional Working
Amharic
Native or Bilingual
English
Native or Bilingual
Timeline
Volunteer Adult Family Home Secretary
New Hope Adult Family Home
08.2023 - Current
Secretary at a Hospital
Adare Hospital
11.2020 - 05.2023
Associate of Arts - Pre-nursing
North Seattle Community College
- Certified nursing assistant ,
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