Veronica Tenorio
Mesa,AZ
Summary
Driven leader with proven success at Dillard's enhancing brand loyalty and sales through expert customer engagement and innovative merchandising. Excelled in team development and event planning, achieving significant sales goals. Skilled in POS systems and interpersonal relations, consistently delivering exceptional customer service and driving repeat business.
Overview
13
13
years of professional experience
Work History
Counter Manager/Store Brand Leader
Dillard's Department
10.2011 - Current
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Organized sale events and created eye-catching product displays to attract customers to Clinique counter.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Implemented visual merchandising strategies to attract customers and promote featured products.
Skills
- POS Systems
- Customer consultations
- Customer Service
- Computer Skills
- Professional and Courteous
Languages
Spanish
Native or Bilingual
Timeline
Counter Manager/Store Brand Leader
Dillard's Department
10.2011 - Current
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