Veronica Tripplett
Clarksdale,Mississippi
Summary
Aspiration to achieve remote work-from-home position that capitalizes on comprehensive background in customer service, auditing, and leadership to enhance organizational performance while ensuring a professional and efficient work atmosphere
Overview
23
23
years of professional experience
Work History
Shift Supervisor
CoreCivic
03.2020 - Current
- Supervise and manage correctional officers and staff during assigned shifts.
- Monitor inmate behavior and ensure facility safety protocols are followed.
- Prepare and maintain reports, providing oversight and leadership in high-pressure situations.
Auditor, Customer Service Department (Remote Hybrid)
Amazon
07.2021 - 08.2024
- Conducted audits to ensure compliance with company policies and customer service standards.
- Collaborated with remote teams to resolve discrepancies and improve efficiency.
- Managed and processed detailed reports with accuracy and professionalism.
Remote Customer Support Specialist – Freelance
01.2019 - 06.2021
- Delivered exceptional virtual customer support to clients in diverse industries.
- Managed a high volume of customer inquiries via email, chat, and phone, maintaining a 95% satisfaction rate.
- Streamlined customer service processes by creating documentation and knowledge base resources.
Correctional Officer
Tallahatchie Correctional Facility
02.2005 - 03.2020
- Observed inmate conduct to prevent disturbances and ensure compliance with facility regulations.
- Monitored and documented inmate behavior, maintaining accountability and safety standards.
Customer Service Representative
Hollywood Casino
01.2003 - 02.2005
- Accurately handled financial transactions and ensured customer satisfaction.
- Delivered exceptional service with a focus on energy, punctuality, and attention to detail.
Education
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Coahoma Community College
Clarksdale, Mississippi01.2002
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Coahoma County High School
Clarksdale, Mississippi01.2001
Skills
- Customer service expertise
- Auditing proficiency
- Management skills
- Technical proficiency in Microsoft Office
- Effective communication
- Interpersonal skills
- Leadership and teamwork
- Remote work adaptability
Timeline
Auditor, Customer Service Department (Remote Hybrid)
Amazon
07.2021 - 08.2024
Shift Supervisor
CoreCivic
03.2020 - Current
Remote Customer Support Specialist – Freelance
01.2019 - 06.2021
Correctional Officer
Tallahatchie Correctional Facility
02.2005 - 03.2020
Customer Service Representative
Hollywood Casino
01.2003 - 02.2005
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Coahoma Community College
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Coahoma County High School
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