Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
OfficeManager
Veronica Tufts

Veronica Tufts

Macon,GA

Overview

8
8
years of professional experience

Work History

Lead Sales Associate

Dollar General Store
Macon, GA
08.2021 - 02.2022
  • Trained, coached and mentored new sales associates for maximum performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Medical Billing Assistant

APS Billing
Decatur, GA
08.2018 - 12.2020
  • Used the charge entry process to obtain and input correct amounts into the patient's account via special med codes and fee scale.
  • Generated, reviewed and often explained EOBs.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
  • Put in both primary and secondary claims into Medicaid's Portal.

Cashier

Walmart
Macon, GA
09.2015 - 08.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Performed cash, card and check transactions to complete customer purchases.

Office Assistant

VERONICA TUFTS
08.2010 - 04.2014
  • Proficient in handling point of sales transactions and fulfilling clerical duties
  • Passionate and motivated, with a drive for excellence
  • Five years in Retail and
  • Clerical positions.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Executed record filing system to improve document organization and management.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Patient Care Assistant

Searcy' S Private Care
Macon, GA
10.2007 - 03.2008
  • Supported patient comfort and safety by adjusting bed rails and equipment.
  • Transported food trays and aided with feeding.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Recorded temperature, blood pressure, pulse, or respiration rate.
  • Monitored and maintained cleanliness, sanitation, and organization of patient's home..
  • Ran errands for patients, did shopping, and picked up other necessities.

Education

Bachelor of Science - Business Administration

University of Phoenix

Skills

  • Insurance Claim Requirements
  • Verbal and Written Communication
  • Multitasking and Organization
  • Reviewing Patient Information
  • Fee and Charge Computation
  • Charge Slips
  • Invoice Documentation Management
  • Diagnostic Codes
  • Patient Account Reviews
  • Customer Contact
  • Statement Distribution
  • Financial Documentation

Additional Information

  • 2018 Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Clean shelves, counters, and tables. Bag or package purchases, and wrap gifts.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lead Sales Associate

Dollar General Store
08.2021 - 02.2022

Medical Billing Assistant

APS Billing
08.2018 - 12.2020

Cashier

Walmart
09.2015 - 08.2016

Office Assistant

VERONICA TUFTS
08.2010 - 04.2014

Patient Care Assistant

Searcy' S Private Care
10.2007 - 03.2008

Bachelor of Science - Business Administration

University of Phoenix

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Veronica Tufts