Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Valdez

Grand Prairie

Summary

Dynamic Assistant Manager at Dollar Tree with proven expertise in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff mentorship. Demonstrated strong money handling skills while improving operational accuracy. Cultivated a collaborative work environment, driving team success and fostering a positive atmosphere for both staff and customers.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Dollar Tree
08.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Sales Associate

Own Business
06.2020 - Current
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.

Teaching Assistant

Presidio ISD
08.2009 - 04.2010
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
  • Maintained safety and security by overseeing students in recess environments.
  • Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
  • Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
  • Improved student engagement by integrating technology into lesson plans.
  • Coordinated with parents and teachers to discuss student progress and address concerns.
  • Copied, organized and distributed classroom assignments or other paperwork.

Education

Associate Of Occupational Studies - Medical Specialties

Independence University
Salt Lake City, UT
11.2018

High School Diploma - NONE

Juan Rodriguez Cabrillo High School
Long Beach, CA
06.2005

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Staff supervision
  • Staff management
  • Conflict resolution

Languages

Spanish
Professional Working

Timeline

Assistant Manager

Dollar Tree
08.2022 - Current

Sales Associate

Own Business
06.2020 - Current

Teaching Assistant

Presidio ISD
08.2009 - 04.2010

Associate Of Occupational Studies - Medical Specialties

Independence University

High School Diploma - NONE

Juan Rodriguez Cabrillo High School

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Veronica Valdez