Veronica Valdez
San Antonio,TX
Summary
Skilled Front Office Assistant Manager with over 17 years of experience in managing daily operations, supervising teams, and providing exceptional customer service. Proficient in cash handling, inventory control, and employee training. Proven track record in developing strategies for achieving sales targets and improving customer satisfaction. Possesses strong leadership skills and experience in managing high-performing teams.
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Overview
2
2
years of professional experience
Work History
Loan Officer
World Finance
San Antonio, US
01.2020 - 09.2021
- Analyzed creditworthiness of clients by reviewing financial statements, credit reports, and industry trends
- Evaluated loan applications and determined appropriate risk levels based on borrower's financial history and collateral
- Developed comprehensive credit risk assessments to support lending decisions, ensuring compliance with company policies and regulatory requirements
- Maintained a high level of customer service by promptly responding to borrower inquiries, providing updates on the loan status, and addressing concerns in a professional manner
- Verified and analyzed financial information, including income, credit reports, and employment history, to assess the risk and eligibility of loan applicants
- Managed a high volume of loan files, prioritizing tasks to meet deadlines and maintaining an organized and efficient workflow
- Reviewed and evaluated appraisals, title reports, and other documents to identify and address any discrepancies or issues that may impact loan approval
- Prepared and submitted loan files to underwriting for final approval, following established guidelines and procedures
- Assisted in the preparation of closing documents, coordinating with settlement agents and ensuring all required documentation was accurate and in order
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Prepared reports detailing loan portfolio performance metrics.
- Analyzed financial data to determine the feasibility of granting loans.
- Provided customer service support throughout the entire process from application through closing.
- Delivered high levels of customer service to facilitate smooth processes.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Tracked and managed new leads and followed up on referral business.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Reviewed loan agreements to confirm completeness and accuracy.
Education
High School Diploma -
Excel Academy
San Antonio, US05-2005
Skills
- Assistant Manager Experience
- Training & Development
- Event Planning
- Recruiting
- Inventory Control
- Merchandising
- Employee Orientation
- Cash handling
- Cash management
- Corporate finance
- Loan Officer Experience
- Human Resources
- Credit risk assessment
- Regulatory compliance
- Appraisal evaluation
- Customer relationship management
- Portfolio management
- Closing documentation
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Loan Officer
World Finance
01.2020 - 09.2021
High School Diploma -
Excel Academy