Veronica Valenzuela De La Riva
Aurora,CO
Summary
Adept Collections Manager with a proven track record at Agency of Credit Control, excelling in past due balance management and fostering customer relations. Mentored staff and implemented efficient recovery processes, significantly improving recovery rates. Skilled in empathy, problem-solving, and maintaining regulatory compliance, I drive collections success while ensuring customer satisfaction.
Overview
1
1
Certification
Work History
Collections Manager
Agency of Credit Control
- Researched accounts and completed due diligence to resolve collection problems.
- Oversaw daily posting of payments to customer accounts.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Worked with legal resources and recovery teams to manage default issues.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
- Documented interactions in computer database and updated information.
- Coordinated legal actions when necessary, working closely with attorneys to ensure proper documentation and representation.
Education
High School Diploma -
North High School
Denver, CO06.1992
Skills
- Past due balance management
- Customer relations
- Goal-oriented focus
- Staff training
- Monitoring processes
- Empathy and tactfulness
- Report preparation
- Call escalation
- Problem-solving
- Self motivation
Certification
Notary Public
Languages
Spanish
Professional Working
Timeline
Collections Manager
Agency of Credit Control
High School Diploma -
North High School