Veronica Valles
Miami Beach,FL
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
7
7
years of professional experience
Work History
Server / Runner / Basser
Cafe Ragazzi
Miami, FL
01.2022 - 01.2025
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server / Bartender / Cajera
Venezia Pizza y Bar
Miami, Florida
03.2021 - 11.2021
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
Manager / Barista /Restaurant Server
Hotel Siesta
Mexico, NM
04.2018 - 12.2020
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
High School Diploma -
Instituto Superior De Educación Física Personal Y Grupal
Argentina, Buenos Aires 03-2007
High School Diploma -
Instituto Susini
Argentina, Buenos Aires 03-2000
Skills
- Food inspection
- Liquor, wine, and food service
- Hostess support
- Team member support
- Table resetting
- Organization
- Inglés ( intermedio )
- Portugués ( basic )
- Distintivo H
Timeline
Server / Runner / Basser
Cafe Ragazzi
01.2022 - 01.2025
Server / Bartender / Cajera
Venezia Pizza y Bar
03.2021 - 11.2021
Manager / Barista /Restaurant Server
Hotel Siesta
04.2018 - 12.2020
High School Diploma -
Instituto Superior De Educación Física Personal Y Grupal
High School Diploma -
Instituto Susini
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