VERONICA LOTT
Edgefield,SC
Summary
Dedicated bilingual customer service representative with a focus on problem-solving, effective communication, and team collaboration. Proven ability to streamline processes and enhance customer satisfaction through mentorship and training.
Overview
15
15
years of professional experience
Work History
Bilingual Customer Service Representative
Augusta Sportswear Brands
425 Park West Dr. Grovetown, Ga 30813
01.2011 - 01.2026
- Provided bilingual support to customers, resolving inquiries and enhancing satisfaction.
- Managed customer accounts efficiently, ensuring accurate order processing and timely follow-ups.
- Developed training materials for new staff, fostering a collaborative learning environment.
- Streamlined communication between departments, improving response times to customer requests.
- Mentored junior representatives, enhancing team performance and service quality.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
Education
GED -
Cochise College
Sierra Vista, AZSkills
- Fluent bilingualism
- Customer service
- Problem-solving
- [Language] translation
- Call center experience
- Payment processing
- Document translation
- Customer support
- Product knowledge
- Payment collection
- Refund processing
Timeline
Bilingual Customer Service Representative
Augusta Sportswear Brands
01.2011 - 01.2026
GED -
Cochise College