Veronica Vasquez
Fremont,NE
Summary
Accomplished Sales Receptionist and Shift Manager with a proven track record at Milan Laser Hair Removal and KFC, enhancing customer loyalty and team performance through exceptional client relations and effective time management. Excelled in inventory management and mentoring, achieving significant improvements in customer retention and team efficiency. Enhancing customer loyalty and retention through exceptional follow-up and rapport building. I've significantly contributed to achieving sales goals. My approach has consistently driven continuous improvement and exceptional service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Receptionist
Milan Laser Hair Removal
02.2024 - Current
- Strengthened customer loyalty through professional follow-up communication after each sale.
- inventory management.
- Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
- Developed strong rapport with clients during their visits to the showroom resulting in improved customer retention rate.
- Field incoming calls to schedule appointments and answer general questions.
- Confirm appointments, communicate with clients and maintain and update client records.
- Work in conjunction with clinic staff to achieve monthly sales goals through upselling services to clients and building relationships with them to ensure their ongoing business and satisfaction.
Shift Manager
KFC
12.2018 - 06.2024
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- delivering exceptional customer service at one of our bustling locations
- Coordinated merchandising, promoted new products and increased brand awareness.
Education
High School Diploma -
Fremont Senior High School
Fremont, NE05-2020
Skills
- Customer service
- Client relations
- Appointment scheduling
- Professional demeanor
- Records management
- Telephone etiquette
- Inventory management
- Time management abilities
- Continuous improvement
Certification
- ServSafe Food Handler's Certification
- OSHA Certified
- Regulated Medical Waste Training Certificate
Languages
Spanish
Professional Working
Timeline
Sales Receptionist
Milan Laser Hair Removal
02.2024 - Current
Shift Manager
KFC
12.2018 - 06.2024
- ServSafe Food Handler's Certification
- OSHA Certified
- Regulated Medical Waste Training Certificate
High School Diploma -
Fremont Senior High School
Similar Profiles
KRISTA WEBERKRISTA WEBER
Sales Clinic Manager at Milan Laser Hair RemovalSales Clinic Manager at Milan Laser Hair Removal
Tiffany ParsonTiffany Parson
Registered Nurse at Milan Laser Hair RemovalRegistered Nurse at Milan Laser Hair Removal
Amy CentesAmy Centes
Client Specialist at Milan Laser Hair RemovalClient Specialist at Milan Laser Hair Removal