Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Veronica Vazquez-Greenwood

Portland,OR

Summary

Highly skilled Bilingual Customer Service Representative with experience in managing diverse client base, addressing queries and resolving complex issues. Strong communication skills in English and Spanish help build relationships while providing top-tier service. Proven ability to handle high-pressure situations with professionalism and courtesy, enhancing customer satisfaction and loyalty. Previous work has demonstrated significant impact on improving customer interaction processes leading to increased efficiency.

Overview

9
9
years of professional experience

Work History

Bilingual Customer Service Representative

Freeway Insurance Agency
Portland, OR
10.2024 - 04.2025
  • Assisted clients with questions about claims billing and policies
  • Interpreted English/Spanish
  • Provided details about plan coverage
  • Assisted in making changes to policies, such as adding and removing coverage/personal information
  • Resolved customer complaints and issues

Bilingual Customer Service Representative

O’Brian Insurance Services-Allstate Insurance
Portland, OR
09.2018 - 01.2020
  • Resolved clients concerns regarding procedures and policies.
  • Streamlined process between customers and mortgage and finance companies
  • Processed and cancelled claims
  • Knowledgeable in using insurance industry software.
  • Interpreted English and Spanish

Bilingual Customer Service

Hollywood Allstate Insurance
Portland, OR
06.2018 - 12.2018
  • Greeting new customers, exceeding customer needs by providing timely, effective, and empathetic support.
  • Scheduling new appointments and recommending available products tailored to customers needs
  • Translating English/Spanish in person and by phone
  • Processing payments, answering the phones & sending renewals by email.
  • Marketing, establishing good rapport with new or potential clients.

Insurance Sales Assistant

Herzog-Meier Insurance Services - Allstate Insurance Company
Beaverton, OR
04.2017 - 09.2017
  • Generated new clients through various marketing strategies
  • Assisting Sales Producers, processing paperwork and maintaining client databases.
  • Gathered detailed information for quotes, translating English/Spanish
  • Handled Administrative tasks , customers inquiries, and provided general office assistance

Bilingual Administrative Assistant

Catholic Charities
Portland, OR
01.2016 - 01.2017
  • Provided office support, handled correspondence, answered phones, and scheduled meetings
  • Proficient use of Microsoft Outlook and Excel.

Education

Paralegal Courses -

Western Business College
Portland, Or
01.2006

Some College (No Degree) - English

Portland Community College
Portland, Or
01-2003

GED -

Prescott High School
Prescott, AZ
01.1994

Skills

  • Bilingual communication
  • Customer service
  • Claims processing
  • Policy management
  • Insurance software
  • Customer relationship management

References

References available upon request.

Timeline

Bilingual Customer Service Representative

Freeway Insurance Agency
10.2024 - 04.2025

Bilingual Customer Service Representative

O’Brian Insurance Services-Allstate Insurance
09.2018 - 01.2020

Bilingual Customer Service

Hollywood Allstate Insurance
06.2018 - 12.2018

Insurance Sales Assistant

Herzog-Meier Insurance Services - Allstate Insurance Company
04.2017 - 09.2017

Bilingual Administrative Assistant

Catholic Charities
01.2016 - 01.2017

Paralegal Courses -

Western Business College

Some College (No Degree) - English

Portland Community College

GED -

Prescott High School
Veronica Vazquez-Greenwood