Veronica Velazquez
Allentown,PA
Summary
To obtain a challenging and responsible position with a progressive organization in which my experience, education, and skills will add value
Overview
8
8
years of professional experience
Work History
Home Health Aide
Caresphere
12.2021 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Provided transportation and appointments management.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Full Time Key Holder
Dollar General
12.2017 - 05.2019
- Assisted with team responsibilities by cleaning, managing cash registers, answering phone calls, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Encouraged a positive work environment by consistently treating all employees and customers with respect and consideration
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Prepared bank deposits and sales reports to keep daily processes running smoothly.
Valet Attendant
Tavent Group
05.2016 - 12.2018
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Welcomed arriving guests and explained car retrieval procedures.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Drove varied vehicles, including luxury and sports models, safely and legally.
Sales Specialist
Arjay Wireless
01.2016 - 11.2017
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provide efficient, courteous customer service , and provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Cashier
Dollar Tree
08.2016 - 09.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Wallington Junior Senior High School
Wallington, NJ06.2016
Skills
- Customer Service
- Delivery Driver experience
- Warehouse Experience
- Cash handling
- Store opening and closing procedures
- Team oriented
- Outstanding customer service skills
- Independent and Focused worker
- Recognized team player
- Calm under pressure
- Client relations
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Home Health Aide
Caresphere
12.2021 - Current
Full Time Key Holder
Dollar General
12.2017 - 05.2019
Cashier
Dollar Tree
08.2016 - 09.2017
Valet Attendant
Tavent Group
05.2016 - 12.2018
Sales Specialist
Arjay Wireless
01.2016 - 11.2017
High School Diploma -
Wallington Junior Senior High School