Veronica Walker
Chicago,IL
Summary
Innovative professional possessing first-rate information gathering and data compilation capabilities for advocacy services. Demonstrated to facilitate final approvals and decisions pertaining to casework treatment. Thrives in dynamic and changing environments requiring focused decision-making. Talented professional successfully de-escalating challenging situations.
Overview
6
6
years of professional experience
Work History
Case Manager Coordinator
Ignite
Chicago, IL
10.2020 - 02.2024
- Created and maintained client records, tracking progress towards goals.
- Assisted with the coordination of care between providers, families, and other community resources.
- Provided crisis intervention services when needed.
- Collaborated with healthcare professionals to ensure continuity of care for clients.
- Developed strategies to help clients improve their quality of life in areas such as housing, employment, education and access to health care services.
- Facilitated group sessions focused on topics such as relapse prevention techniques, stress management skills, parenting techniques and budgeting tips.
- Coordinated referrals for mental health services, substance abuse treatment programs or other necessary services.
- Provided emotional support and guidance to clients facing difficult situations.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Patient Service Representative
Heartland Health Care Center
Chicago, IL
06.2018 - 09.2020
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Sorted and distributed incoming mail daily.
- Performed administrative duties such as filing, faxing, photocopying.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
Education
Bachelor of Arts - Business Administration And Management
Harold Washington
Chicago, ILSkills
- Eligibility Criteria Consultation
- Oversight of Support Initiatives
- Resource Connection
- Regulatory Knowledge
- Resource Management
- Group Behavior Analysis
Timeline
Case Manager Coordinator
Ignite
10.2020 - 02.2024
Patient Service Representative
Heartland Health Care Center
06.2018 - 09.2020
Bachelor of Arts - Business Administration And Management
Harold Washington
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