Summary
Overview
Work History
Education
Skills
Phone
References
Certification
Timeline
Generic

Veronica Warnsby

Port Richey

Summary

Motivated and dedicated professional with extensive customer-service skills and prove ability to take initiative is seeking opportunities to add to a robust medical education with a dynamic Healthcare or Insurance field. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Specialist

Macy's
06.2021 - Current
  • Taking calls, placing orders, returning items, filing disputes
  • Working from home takes 80 calls a day.

Director

Our House Emergency Shelter
03.2014 - Current
  • Serving Communities
  • Daily Operations
  • Preparing and filing documents.

Claim Specialist

KForce
04.2020 - 03.2021
  • Processing Claimant application
  • Requesting Benefit payments
  • Working from home taking 50 calls a day.

Customer Service

Pearce Productions
02.2018 - 03.2021
  • Scheduling appointments for Sale Representatives
  • Calling B2B talking with only the decision maker
  • Working from home and office making 250 dials per day.

Customer Service

Magis Marketing
06.2014 - 11.2017
  • Scheduling appointments for Sale Representatives
  • Cold calling homeowners for home improvements
  • Work from home making over 300 dials per day.

Insurance Advisor

Healthcare National Marketing
06.2014 - 10.2016
  • Finding the best ACA Plan for individuals
  • Transferring calls to closers
  • Collection demographics
  • Taking 30 calls per day.

Lead Generator

Premier Insurance Benefits
11.2013 - 06.2014
  • Setting Appointments for Sale Representatives
  • Making outbound calls to Business Owners
  • Coordinate Appointments
  • Follow up on Call backs
  • Confirming lead information
  • Goal achiever weekly
  • 350-400 dials per day

Collector

Gold Key Credit
01.2013 - 08.2013
  • Collected payment on past due emergency room visits
  • Settled on 90 days (about 3 months) past due medical accounts
  • Responsible for taking credit and debit cards over the phone
  • Verified checking and routing information over the phone
  • Follow up on promised payments
  • 200-250 dials per day

Collector

IC System
01.2008 - 02.2012
  • Collecting payments on past due medical accounts
  • Following Federal and State guidelines
  • Processing Debit and credit card payments
  • Verifying checking and routing numbers
  • Following up on promise to pay
  • Goal achiever monthly
  • 180-230 dials per day

Medical Advisor

Beryl
02.2006 - 01.2008
  • Finding physicians for patients in their area
  • In-bound calls from patients
  • Knowledge of different physicians
  • Typing 40WPM
  • Assisting over 150 patients per day
  • 200-250 dials per day

Appointment Setter

Culligan Water
02.2004 - 02.2006
  • Scheduling appointments for Sale Representatives
  • Goal achiever monthly
  • Following up with call backs daily
  • Coordinate daily leads
  • Working Home Shows
  • Setting up booths for shows
  • 300 dials per day

Education

Medical Billing and Coding -

Ultimate Medical Academy
02.2024

Health Management -

Liberty University
03.2013

Skills

  • Emergency Response
  • Program Evaluation
  • Schematics Interpretation
  • Technical communication
  • Computer Skills
  • Microsoft Office Suite
  • Complaint resolution
  • Call center experience
  • CRM Software
  • Appointment Scheduling
  • Product Knowledge

Phone

727-999-0059, 727-239-9313

References

Upon request

Certification

  • Licensed Insurance Life and Health Agent - May 2020- Present
  • Notary Public- 2023- Present

Timeline

Specialist

Macy's
06.2021 - Current

Claim Specialist

KForce
04.2020 - 03.2021

Customer Service

Pearce Productions
02.2018 - 03.2021

Customer Service

Magis Marketing
06.2014 - 11.2017

Insurance Advisor

Healthcare National Marketing
06.2014 - 10.2016

Director

Our House Emergency Shelter
03.2014 - Current

Lead Generator

Premier Insurance Benefits
11.2013 - 06.2014

Collector

Gold Key Credit
01.2013 - 08.2013

Collector

IC System
01.2008 - 02.2012

Medical Advisor

Beryl
02.2006 - 01.2008

Appointment Setter

Culligan Water
02.2004 - 02.2006

Medical Billing and Coding -

Ultimate Medical Academy

Health Management -

Liberty University

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