Veronica Watts
League City,TX
Summary
Highly accomplished and results-oriented healthcare operations leader with 15+ years of experience in hospice, home health, skilled nursing, and elder law. Proven ability to lead and manage hospice operations, drive business development, ensure regulatory compliance, and improve patient outcomes. Expert in optimizing payer mix, managing admissions, and fostering strong relationships with referral sources. Seeking a Director of Operations or Administrator role where I can leverage my expertise to enhance organizational growth and provide exceptional care to patients and their families.
Overview
21
21
years of professional experience
Work History
Director of Operations, Alternate Administrator, Director of Admissions
Resolutions Hospice, Absolute Hospice
06.2021 - Current
- Responsible for planning, coordinating and managing financial performance for two branches
- Monitor all regulations, compliance, policies and procedures, Survey Readiness
- Oversee billing, clinical and sales accountability: Census Development leader
- Experience with State Surveys, including plans of correction, policies and procedures and compliance
- Assist with implementation of scheduling processes
- Monitor supply availability, EPP, Infection Control, Wound Care Management, Complaints Log, QAPI, IDG
- Evaluate and create contracts and agreements for provision of services
- Team Building and retention
Director of Business Development; Admissions Director
Gulf Health Care Center
01.2019 - 01.2021
- Maintained payer balance of high Medicare to commercial ratios, a low RTA rate based on review of clinical documents prior to acceptance of patients
- Created and implemented an efficient and rapid response protocol for the admissions team to provide a speedy response to our referral sources.
- Create and maintain partnerships with hospitalists, neurologists, rehab physicians and geriatricians to provide diverse care to our patients and residents
- Meet and exceed budgeted monthly goals, implement marketing strategies for each market
- Evaluate patients in acute settings to determine placement
- Part B authorizations for Long Term Residents, Insurance verifications, Medicaid assistance
- Patient and family relations during Covid-19 and disaster management
- BPCI program management- communications coordinator between BPCI firm and Facility
Director of Business Development
The Medical Resort at Pearland (Apollo Healthcare)
01.2018 - 01.2019
- Created and implemented an efficient and rapid response protocol for the admissions team to provide a speedy response to our referral sources. Assisted in creating this process with all five sister communities team members
- Maintained payer balance of high Medicare to commercial ratios, a low RTA rate based on review of clinical documents prior to acceptance of patients
- Maintain census in AL, MC, and SNF
- Liaison between family members and the administrative team to create a positive flow
- Fundraising event director and charitable requests coordinator
- Create and maintain partnerships with neurologists, rehab physicians and geriatricians to provide diverse care to our patients and residents
- Coordinate transfer of patient from acute to post-acute settings including all documents necessary to do so from the acute setting (PASSR’s, Finalized MAR’s, Orders, MOT etc...)
Account Executive
TEXAS HOME HEALTH
11.2014 - 09.2016
- Call on LTACH’s, SNF’s, AL’s, IL’s and personal care homes maintaining the accounts
- Maintain community involvement and partnerships and coordinate level of care between our care partners
- Physician points of call include Cardiologists, Pulmonologists, Ortho, Infectious Disease, PCP’s
- Palliative Program, Behavioral Health, Cardiac Program and COPD program Knowledge
Office Manager; Team Leader; Senior Paralegal; Medicaid Intake Specialist
The Law Office of R. Scott Smith / Hegwood Law Group
04.2005 - 07.2013
- Medicaid application process including Asset protection, Spend-down, Medicaid compliant gifting and spousal annuities, SPRA’s and expanded SPRA calculations, Submission and follow up, Asset spreadsheets and co-pay calculations
- Calendar management for attorneys and paralegals
- Maintain community involvement and partnerships, coordinate level of care between our care partners
- Federal law and Policy research specialist, Medicare and AHCA (Affordable Healthcare Act) research
- Probate, Elder Law, Family Law, Civil Litigation, Mediation, Guardianships, Summary Judgments (Motions and drafts)
Education
Journalism
Tarrant County Junior College; San Jacinto Comm College
Skills
- Leadership & Management: Team Leadership, Performance Management, Strategic Planning, Process Improvement, Staff Development, Conflict Resolution
- Hospice Operations: Hospice Regulations, Medicare/Medicaid, State Surveys, Quality Assurance, Risk Management, Policy Development, Contract Negotiation
- Business Development & Marketing: Market Analysis, Relationship Building, Referral Management, Sales Strategy, Community Outreach, Event Planning
- Financial: Budget Management, Financial Reporting, Revenue Cycle Management
- Technical: EMR Systems, Microsoft Office Suite
- Legal: Elder Law, Medicaid Application Process, Asset Protection
Affiliations
Founder, President and Vice President of CAPGAL (Community Assistance Providers of Galveston County)2018; Past-President, 2014 President, 2012-2013 Secretary for CAP of Clear Lake Texas (Community Assistance Providers)2015
Timeline
Director of Operations, Alternate Administrator, Director of Admissions
Resolutions Hospice, Absolute Hospice
06.2021 - Current
Director of Business Development; Admissions Director
Gulf Health Care Center
01.2019 - 01.2021
Director of Business Development
The Medical Resort at Pearland (Apollo Healthcare)
01.2018 - 01.2019
Account Executive
TEXAS HOME HEALTH
11.2014 - 09.2016
Office Manager; Team Leader; Senior Paralegal; Medicaid Intake Specialist
The Law Office of R. Scott Smith / Hegwood Law Group
04.2005 - 07.2013
Journalism
Tarrant County Junior College; San Jacinto Comm College