Veronica White
Southport,NC
Summary
Social services professional experienced in tackling challenges and applying conflict resolution to achieve positive outcomes. Brings skills in helping others, knowledge of services and background with intervention plans. Looking to put knowledge and abilities to good use in supportive position focused on helping others. Results-driven professional seeking position as Caseworker. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Billing Specialist
Independence Back Institute
Wilmington, NC
09.2014 - Current
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Performed targeted collections on past due accounts aged over days.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
Front End Supervisor
Wrightsville Family Practice
Wilmington, NC
08.2008 - 09.2014
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Trained team members in successful strategies to meet operational and sales targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Maintained transaction security by verifying payment cards against identification.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Banking Officer
Security Savings Bank
Southport, NC
10.1999 - 09.2011
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Examined ledger tickets for expenses and fees with accuracy and efficiency.
- Enhanced operational risk application to capture regulatory findings from agencies such as SEC and OCC.
- Identified customers with additional profit potential and designed action plans to expand relationships.
- Opened new accounts and made changes to existing accounts.
- Identified customer desires and goals through needs-based sales tactics.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
Education
Certificate - Medical Insurance Billing
Miller Motte Community College
Wilmington, NC12.2013
Skills
- Itemized Statement Preparation
- Billing Dispute Resolution
- Services Rendered Documentation
- Sales Tickets
Certification
- Certified Billing Specialist -Independence Back Institute 2014-Current
- Customer Service Representative, Security Savings Bank 2004-2014
Timeline
Billing Specialist
Independence Back Institute
09.2014 - Current
Front End Supervisor
Wrightsville Family Practice
08.2008 - 09.2014
Banking Officer
Security Savings Bank
10.1999 - 09.2011
Certificate - Medical Insurance Billing
Miller Motte Community College
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