Aundrea Wade
Portland,OR
Summary
Detail-oriented and methodical Customer Service Specialist offering 20+ years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
13
13
years of professional experience
Work History
Billing Specialist
Community Ambulance
Portland, OR
09.2021 - 01.2022
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Produced, distributed and tracked more than 500 monthly invoices.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
PSW
Public Partnerships LLC
Medford, MA
02.2021 - 09.2021
- Assisted patients with self-administered medications
- Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels.
- Built strong relationships with clients to deliver emotional support and companionship
Copy and Print Specialist
Staples
Portland, OR
12.2002 - 11.2014
- Created customized options and solutions to meet customer unique copy and printing needs.
- Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Engaged business customers by explaining latest store promotions to drive sales of copy and print services.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Incorporated selling skills and product and service knowledge to meet customer needs.
- Assessed customer needs to deliver satisfactory experiences.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Researched issues to obtain appropriate answers to customer inquiries.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Entered customer orders in POS register system and created invoices to collect accurate payment
Education
Associate of Arts - Business Administration And Management
University of Phoenix
OnlineHigh School Diploma -
Roosevelt High School
Portland, Oregon06.1999
Skills
- Customer Contact
- Problem Sensitivity
- Information Ordering
- Error Revision
- Invoice Documentation Management
- Adding, Calculating and Billing Machines
- Billing and Invoicing
- Itemized Statement Preparation
- Microsoft Office
- Computer Proficiency
- Team Building and Motivation
- Critical Thinking
Accomplishments
- Won Copy and Print Center award in 2012 ranked 7th nationwide
- Supervised team of 8 staff members.
Timeline
Billing Specialist
Community Ambulance
09.2021 - 01.2022
PSW
Public Partnerships LLC
02.2021 - 09.2021
Copy and Print Specialist
Staples
12.2002 - 11.2014
Associate of Arts - Business Administration And Management
University of Phoenix
High School Diploma -
Roosevelt High School